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- Tasks: Join our team to empower users with Microsoft 365 tools and enhance the digital workplace.
- Company: Cala Group is a leading UK housebuilder focused on creating vibrant, sustainable communities.
- Benefits: Enjoy opportunities for personal growth, a supportive culture, and a chance to make a real impact.
- Why this job: Be part of a transformative journey in technology and sustainability while fostering collaboration.
- Qualifications: 3+ years in Microsoft 365 support, strong communication skills, and ITIL Foundation certification preferred.
- Other info: We value diversity and inclusivity, ensuring everyone can thrive and contribute uniquely.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Head of Service Delivery, we are seeking a proactive and technically skilled Workplace Technology Engineer to join our Service Delivery Technology team. This role is pivotal in ensuring our users are empowered with the latest Microsoft 365 tools and best practices, while also maintaining and evolving our digital workplace environment. You will be responsible for driving user adoption, supporting modern workplace initiatives, and ensuring seamless integration of new Microsoft 365 features and services.
Key elements of the role:
- Act as a subject matter expert (SME) for Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, and the Power Platform.
- Provide guidance, training, and support to end users to maximize productivity and collaboration.
- Develop and maintain user documentation, quick reference guides, and training materials.
- Monitor Microsoft 365 roadmap and Message Center to identify upcoming changes and assess their impact.
- Coordinate testing, validation, and deployment of new features and updates in collaboration with the Infrastructure Team.
- Ensure smooth rollout of new tools and capabilities with minimal disruption to users.
- Collaborate with Service Desk and Infrastructure teams to resolve escalated issues related to workplace technologies.
- Analyze trends in support tickets to identify opportunities for automation, training, or process improvement.
- Innovation & Continuous Improvement
- Identify and implement opportunities to enhance the digital workplace experience.
- Evaluate and pilot new Microsoft 365 features and third-party integrations.
- Contribute to the development of governance and best practices for Microsoft 365 usage.
- Work closely with business units to understand their needs and tailor solutions accordingly.
- Communicate technical concepts in a clear, user-friendly manner to non-technical stakeholders.
About You
Key Knowledge, Skills, and Experience:
- 3+ years of experience in a similar role supporting Microsoft 365 in a corporate environment.
- Strong knowledge of Microsoft 365 administration and end-user functionality.
- Experience with Power Automate, Power Apps, and SharePoint Online customization is a plus.
- Excellent communication, training, and documentation skills.
- ITIL Foundation certification or experience in IT service management is desirable.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.
If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk.
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience.
This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Workplace Technology Engineer employer: Cala Group Limited
Contact Detail:
Cala Group Limited Recruiting Team
careers@cala.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Technology Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft 365 features and updates. Being well-versed in tools like Teams, SharePoint, and OneDrive will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Engage with online communities or forums focused on Microsoft 365. This will help you stay updated on best practices and user experiences, which can be invaluable during interviews when discussing user adoption strategies.
✨Tip Number 3
Consider creating a portfolio showcasing your experience with Microsoft 365. Include examples of training materials, documentation, or any automation projects you've worked on, as this can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the IT and construction sectors. Attend relevant meetups or webinars to connect with others who may have insights into the role and can provide tips on how to tailor your approach for the Workplace Technology Engineer position.
We think you need these skills to ace Workplace Technology Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 applications, especially Teams, SharePoint, and OneDrive. Use specific examples to demonstrate your technical skills and how you've supported users in a corporate environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of user adoption and training in maximising productivity with Microsoft 365 tools. Show how your background aligns with their needs.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical concepts to non-technical stakeholders. This could be through training sessions or documentation you've created.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified opportunities for process improvement or innovation in workplace technology. This could include automating tasks or piloting new features that enhanced user experience.
How to prepare for a job interview at Cala Group Limited
✨Showcase Your Microsoft 365 Expertise
Be prepared to discuss your experience with Microsoft 365 applications in detail. Highlight specific projects where you've successfully implemented or supported tools like Teams, SharePoint, and OneDrive, demonstrating your role as a subject matter expert.
✨Communicate Clearly and Effectively
Since the role involves training and supporting end users, practice explaining technical concepts in simple terms. Use examples from your past experiences to illustrate how you’ve helped non-technical stakeholders understand complex topics.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled escalated issues related to workplace technologies. Share specific instances where you identified trends in support tickets and implemented solutions that improved processes or user experience.
✨Emphasise Continuous Improvement
Talk about your approach to innovation and continuous improvement in the digital workplace. Be ready to share examples of how you've evaluated new features or third-party integrations and how they enhanced productivity for users.
