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- Tasks: Coordinate customer service and maintenance tasks while ensuring customer satisfaction.
- Company: Join Cala Group, a top UK housebuilder focused on quality homes and sustainable communities.
- Benefits: Enjoy a mix of office and remote work, plus opportunities for personal growth.
- Why this job: Be part of a dynamic team that values diversity and fosters meaningful work.
- Qualifications: Previous customer service experience and IT literacy are essential; Salesforce knowledge is a plus.
- Other info: We support inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Service Coordinator to join our team based in Aberdeen. This role offers a mix of office and home working. Reporting to the Customer Service Manager, your primary responsibility is to ensure customer satisfaction and provide high-level administrative support. You will be the first point of contact for customers with issues, coordinating remedial works with purchasers and nominated trades.
Your duties include receiving calls from customers regarding maintenance needs, logging contact history in Salesforce, and coordinating maintenance to ensure timely resolution. You will communicate with customers about the progress of maintenance work on their properties. Additionally, you will own all departmental inquiries, prepare and process invoices and surveys, and meet deadlines consistently. You will escalate feedback issues to relevant departments and maintain customer satisfaction.
The ideal candidate will have previous customer service experience, be highly organized, IT literate, and capable of working under pressure while managing their workload flexibly. Experience with Salesforce is highly desirable. Excellent written and verbal communication skills are essential, along with confidence, assertiveness, and professionalism. Given the role's interaction with maintenance and construction teams, experience in a housebuilding environment and understanding of the build process would be advantageous.
Please note, if invited to interview, you must provide proof of your right to work in the UK.
We value diversity and believe a diverse team enhances our success. We are committed to creating an inclusive environment where everyone feels comfortable, can contribute uniquely, and perform at their best. If you require adjustments during the recruitment process, please contact us at careers@cala.co.uk.
The Cala Group is a leading UK housebuilder and provider of desirable new homes across Scotland, the South of England, and the Midlands. We aim to create vibrant, sustainable communities characterized by exceptional design and build quality, offering customers a great home buying experience. We are currently undergoing a transformation in sustainability and technology to enhance our industry-leading standards. At Cala, you will find an environment that fosters meaningful work and personal growth. Our goal is to be the preferred employer in our industry, encouraging applications from those eager to thrive, belong, and be authentic at work.
Customer Service Coordinator employer: Cala Group Limited
Contact Detail:
Cala Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for this role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering the software.
✨Tip Number 2
Research the housebuilding industry and understand the build process. This knowledge will help you communicate effectively with maintenance and construction teams, showcasing your readiness for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as these stories will highlight your skills during the interview.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since you'll be interacting with customers regularly, being articulate and professional will set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any administrative roles you've held. Emphasise your organisational skills and familiarity with IT systems, especially Salesforce, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Service Coordinator position. Mention specific examples of how you've successfully handled customer inquiries and resolved issues in previous roles, showcasing your communication skills and professionalism.
Highlight Relevant Experience: If you have experience in a housebuilding environment or knowledge of the build process, be sure to include this in your application. This will demonstrate your understanding of the industry and make you a more attractive candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Coordinator.
How to prepare for a job interview at Cala Group Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues, as this will demonstrate your ability to handle the responsibilities of a Customer Service Coordinator.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is highly desirable, make sure you brush up on your knowledge of the platform. If you have used it before, be ready to explain how you logged contact history and managed customer interactions effectively.
✨Demonstrate Organisational Skills
The role requires high-level administrative support, so be ready to discuss how you manage your workload and prioritise tasks. Share examples of how you've met deadlines consistently in past roles, especially under pressure.
✨Communicate Clearly and Professionally
As you'll be the first point of contact for customers, excellent communication skills are essential. Practice articulating your thoughts clearly and confidently, and prepare to answer questions about how you would keep customers informed about maintenance progress.
