At a Glance
- Tasks: Ensure customer satisfaction and provide top-notch admin support in a hybrid work environment.
- Company: Join Cala Group, a leading UK housebuilder with a focus on sustainability and community.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace where you can thrive and be yourself.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to the Customer Service Manager, the Customer Service Administrator will ensure customer satisfaction is achieved and provide a high level of administration support. You will be the first point of contact for customers with issues which involves co-ordinating remedial works with purchasers and nominated trades. You will be responsible for receiving calls from customers regarding maintenance required, recording a history of contact on the Salesforce database and coordinating any maintenance work required to ensure issues are dealt with in a timely and efficient manner. Above all you will communicate with customers to ensure they are fully aware of the maintenance progress to their property. You will take ownership of all enquiries to the department; prepare and process invoices and surveys, ensuring deadlines for completion are consistently met. You will escalate and highlight feedback issues to the relevant department and ensure customer satisfaction is maintained.
This role will involve a blend of office and home working.
About You
Knowledge, Skills & Experience
- Highly organised
- IT literate
- Proven ability to work under pressure and manage own workload with flexibility
- Excellent written and verbal communication skills
- Confident, assertive and capable of displaying a professional manner at all times
- Experience of using Salesforce
- Experience working for a housebuilder and an understanding of the build process
Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.
Closing Date: 10th May 2026
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Customer Service Administrator in Glasgow employer: Cala Group Limited
Cala Group is an exceptional employer, offering a dynamic blend of office and home working for the Customer Service Administrator role in Glasgow. With a strong commitment to employee growth and a culture that values diversity and inclusion, Cala provides opportunities for meaningful work within a supportive environment. Employees can expect to thrive in a company that prioritises customer satisfaction and innovative practices, making it an exciting time to join a leading housebuilder dedicated to creating vibrant communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Make sure to highlight your experience with Salesforce and how you've handled customer issues in the past.
✨Tip Number 3
Show off your personality! When you get the chance to interview, let your confidence shine through. Remember, they want someone who can communicate effectively and fit into their team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team at Cala Group. Don’t miss out!
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous customer service experience and any relevant skills, especially if you've worked with Salesforce before!
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and teams, demonstrate your excellent written and verbal skills in your application. Use clear and concise language to show us you can communicate effectively.
Be Organised and Detail-Oriented:We love candidates who are organised! Make sure your application is neat and free from errors. Mention any experience you have managing workloads or coordinating tasks, as this will show us you can handle the responsibilities of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Cala!
How to prepare for a job interview at Cala Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve conflicts, and ensure satisfaction. This role is all about communication, so think of examples that showcase your skills.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is a plus, take some time to learn the basics if you're not already familiar. Understand how it works and be prepared to discuss any relevant experience you have with CRM systems. Showing initiative here can really impress!
✨Demonstrate Organisational Skills
This job requires a high level of organisation, so come prepared with examples of how you've managed multiple tasks or projects in the past. Think about specific tools or methods you use to stay organised and efficient, and be ready to share them.
✨Show Enthusiasm for the Company
Research Cala Group and their mission. Be ready to explain why you want to work there and how you align with their values. Showing genuine interest in the company and its culture can set you apart from other candidates.
