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For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling queries and orders via email and phone.
- Company: Join a well-established manufacturing company with multiple sites and a strong customer service team.
- Benefits: Enjoy a structured work schedule with potential overtime and a supportive team environment.
- Why this job: Gain valuable experience in customer service while working in a dynamic and collaborative setting.
- Qualifications: Strong communication skills and previous customer service experience are essential; training will be provided.
- Other info: Office-based role with a focus on teamwork and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Cala Consulting are recruiting for a Customer Service Administrator for their Craigavon based manufacturing client.
The company & the opportunity:
Working with an established company with multiple sites you will be part of the customer services team. This role will answer queries from the wide range of regular customers.
The role:
- First point of contact for existing customer base
- Receiving enquiries and orders via email and phone
- Liaising with different departments to resolve any issues / enquiries
- Responding to queries in a timely manner
- Technical assistance to customers (training will be provided)
Experience required:
- Strong customer service skills and previous experience of working in a customer facing environment solving issues and answering queries
- Be professional, punctual, extremely organised and efficient
- Have excellent communication skills
- Have strong Microsoft Office skills and IT Skills
- Be consistent and accurate in all duties
- Be flexible in relation to overtime
- Proven ability to work well under pressure
- Previous sales/customer service experience a distinct advantage
- Work well as part of a team and on own initiative
- Customer focused with a strong attention to detail
Hours: Monday - Thursday 8am - 5pm and Friday 8am - 4pm
Customer Service Administrator in Craigavon employer: Cala Consulting Limited
Contact Detail:
Cala Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Craigavon
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools is crucial for managing customer data and communication efficiently, which will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will prepare you to handle customer inquiries confidently and showcase your ability to resolve issues effectively.
✨Tip Number 4
Demonstrate your flexibility and willingness to take on additional responsibilities. Highlighting your readiness to work overtime or assist in different departments can make you a more attractive candidate for the team.
We think you need these skills to ace Customer Service Administrator in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any previous roles where you solved issues or handled queries, as this is crucial for the Customer Service Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your strong communication skills, ability to work under pressure, and proficiency in Microsoft Office, as these are key requirements for the role.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed customer enquiries in the past. Highlight any experience in a customer-facing environment and your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Cala Consulting Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully resolved customer queries or issues, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you can communicate effectively with customers and colleagues alike.
✨Familiarise Yourself with Microsoft Office
As strong IT skills are essential for this position, brush up on your Microsoft Office knowledge. Be ready to discuss how you've used these tools in past roles, and consider mentioning any specific software or systems you've worked with that may be relevant.
✨Prepare for Technical Questions
Although training will be provided, it's beneficial to show a willingness to learn and adapt. Research common technical issues related to customer service in manufacturing and think about how you would approach solving them, demonstrating your proactive attitude.
