At a Glance
- Tasks: Manage key accounts and ensure top-notch customer service in logistics.
- Company: Cal, a fresh and dynamic courier and logistics provider.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Join a vibrant team dedicated to exceptional service and personal connections.
- Why this job: Be the trusted contact for clients and make a real difference every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28350 - 34650 £ per year.
Reports to: Operations Manager
Location: Cal North (Warrington), office based
Hours: Full-time, with shared responsibility for our 24/7/365 service promise
About Cal
Cal is a dedicated courier and logistics provider built around one idea: service means everything. We handle demanding supply chains for clients such as United Utilities, New Balance and DHL, across same-day, two-man white glove, international and haulage services. We operate 24/7/365 from two hubs, Cal North in Warrington and Cal South in Devizes, with dedicated account teams and transparent, fixed pricing. Four values guide everything we do: be dependable, be responsive, be dynamic, be personal.
The Role
We are looking for an experienced customer service professional to take ownership of the day-to-day service experience for a group of key accounts. This is a service-first role, not a sales role. Your job is to be the dependable, responsive point of contact that clients trust to get things right, every time.
You will manage bookings, updates and queries from end to end, keep our CRM accurate and up to date, and work closely with drivers to make sure jobs run smoothly. When something goes wrong, you are the calm, proactive person who keeps the customer informed and sees it through to a resolution.
What You'll Do
- Own the account relationship: be the dedicated day-to-day contact for a group of clients, building trusted, personal working relationships.
- Coordinate deliveries end to end: take bookings, arrange collections and deliveries, and keep customers updated on progress.
- Resolve issues quickly: handle queries, delays and exceptions calmly, keep clients informed, and see each case through to a clean resolution.
- Keep the CRM accurate: maintain customer records, job details, pricing and account notes so nothing slips.
- Work with operations: liaise with drivers, hub teams and planners to make sure jobs are covered, on time and to Cal's standards.
- Protect the service promise: share responsibility for our 24/7/365 cover, so key accounts always have a responsive point of contact.
- Improve how we work: flag recurring problems and suggest better ways of doing things.
What We're Looking For
- Proven experience in a customer service, client support or account coordination role, ideally in logistics, courier, transport or another fast-paced service business.
- A confident, professional communicator who stays calm under pressure and enjoys looking after people.
- Well organised, with strong attention to detail and the ability to juggle competing priorities.
- Comfortable with CRM systems and general office software, and quick to learn new tools.
- Trustworthy and self-motivated, able to take ownership and work with minimal supervision.
- A problem-solver who takes pride in getting things right for the customer.
- Experience managing or supporting named accounts.
- Knowledge of same-day, white glove, international or haulage logistics.
- Experience in a 24/7 or shift-based service operation.
Key Account Coordinator in Warrington employer: Cal - Courier & Logistics
Cal is an exceptional employer that prioritises service and personal connections, making it a vibrant place to work in Warrington. With a strong commitment to employee growth, we offer a supportive work culture where your contributions are valued, and you can thrive in a fast-paced logistics environment. Join us to be part of a dedicated team that operates 24/7/365, ensuring our clients receive the dependable and responsive service they deserve.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Warrington
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Cal - Courier & Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Cal - Courier & Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Cal - Courier & Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Coordinator in Warrington
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Cal - Courier & Logistics:This is your chance to really connect with the team at Cal - Courier & Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Cal - Courier & Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Cal - Courier & Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Cal - Courier & Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Cal - Courier & Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
