At a Glance
- Tasks: Be the friendly face of our office, managing client interactions and administrative tasks.
- Company: Join a supportive team at a reputable legal firm in Thurso.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Perfect for those who thrive in a fast-paced environment.
- Why this job: Make a lasting impression while supporting a dynamic legal team.
- Qualifications: Strong organisational skills and a friendly, professional attitude.
The predicted salary is between 27800 - 28000 £ per year.
Are you welcoming, highly organised, and confident in a fast‑paced environment? This could be your next move. As the face and voice of our Thurso office, you’ll be the first point of contact for our clients – creating a professional, friendly, and lasting first impression. This is more than just a front‑desk role. You’ll be at the heart of our daily operations – managing client interactions, handling administrative tasks, and helping deliver the high standard of service we pride ourselves on.
What you’ll be doing:
- Greeting clients and handling enquiries with professionalism and warmth
- Managing calls, appointments, and correspondence
- Dealing with incoming post and banking
- Providing essential administrative support to our legal team
- Keeping systems organised and up to date, including dealing with our archive of Wills and Title Deeds
What we’re looking for:
- A friendly, approachable, and professional manner
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office and a willingness to adapt to new technology
- A willingness to learn new systems and processes
- Previous experience in a busy office environment (preferred, but not essential)
You’ll be joining a small, supportive, and efficient team where your contribution genuinely matters. If you enjoy working with people, thrive on variety, and take pride in delivering excellent service – we’d love to hear from you.
Receptionist/Administrator in Thurso employer: Caithness Business
At D&H Law, we pride ourselves on fostering a supportive and dynamic work environment in our Thurso office, where every team member plays a vital role in delivering exceptional service. As a Receptionist/Administrator, you'll benefit from a collaborative culture that values your contributions, alongside opportunities for personal and professional growth. Join us to be part of a team that not only prioritises client satisfaction but also invests in your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Thurso
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Caithness Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Caithness Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in Thurso
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Caithness Business:Your cover letter is your chance to shine! Tell us why you want to work at Caithness Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Caithness Business!
How to prepare for a job interview at Caithness Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
