Funicular Carriage Attendant

Reports to: Head of Ticket Office & Funicular Team

Location: Cairngorm Mountain

The function of the Ticket Office & Funicular Team is to ensure the customer experience is delivered to the highest standards throughout their journey and to ensure the provision of hospitality and customer care to CM SL customers from the moment they arrive at the resort.

Pay Rate: £12.98 per hour (increases to £13.52 per hour following completion of all necessary training).

Full-time positions available with opportunities for part-time seasonal and weekend relief roles.

Roles and Responsibilities

The Funicular Carriage Attendant is accountable to the Head of Ticket Office & Funicular Team and will support with various aspects of the department's operations. This will primarily be working on the funicular as a Carriage Attendant, as well as supporting with Funicular Operations undertaking both bottom and top platform duties when required.

The Funicular Carriage Attendant is responsible for:

• To control the movement of the public and funicular railway in-line with the Safety Management System (SMS).
• To be trained in all aspects of the funicular carriage attendant duties.
• To be aware of and follow all relevant Funicular Operations Risk Assessments and Standard Operating Procedures.
• To understand and observe the protocols when using the 2-way radio system.
• To undertake both top and bottom platform duties.
• To provide excellent customer service both in person, and over the phone when required.
• To undertake “Meet & Greet” front of house duties to meet and provide accurate information to our customers on their arrival at Cairngorm Mountain.
• To understand and operate the ticketing sales operation through SkiData, for all summer and winter products.
• To ensure that the department operates to the highest standards of customer care.
• To understand and follow the Visitor Management Plan, and able to explain it to our guests.
• Observe all Health & Safety requirements.
• To identify personal development needs in line with personal and organisational objectives.
• To undertake any other reasonable duties as may, from time to time, be required.

People Management

• Be polite and attentive to all our guests and colleagues.
• Attend departmental meetings as/when required.
• Attend annual performance management and development processes such as Performance and Development (PAD) Reviews.

Other

Ensuring compliance with Health and Safety procedures, risk assessments and company policies.

Person Specification

Experience

The role would suit someone who has had experience in a visitor attraction including winter snowsports. Demonstrate good people skills, both customer facing and within your team. The role will require a degree of flexible working to meet the business needs, 7-day operation and events out with normal operating hours.

Experience/Qualifications Required:

• Experience in a customer focused environment, preferably a visitor attraction.
• A good level of numeracy.
• Experience in MS systems and basic IT skills.
• A valid 2-day First Aid certificate (training can be arranged if certificate not held).

Skills

• Excellent communication skills, both written and verbal.
• Ability to give clear direction to all levels from CEO to site level.
• Ability to work alone as well as part of a wider team and under pressure.
• Excellent attention to detail.

Personal Attributes/Behaviours

• The ability to identify success as well as areas for improvement.
• A motivated individual who is not fazed by an ever-changing environment.
• Flexible with a ‘Can do’ approach.
• Adaptable.
• Team player.

Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation. In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.