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- Tasks: Assist with housing applications and provide customer support on tenancy queries.
- Company: Join Cairn, a registered Scottish charity dedicated to housing services.
- Benefits: Flexible part-time hours with a supportive work environment.
- Why this job: Make a real impact in the community while gaining valuable experience.
- Qualifications: 1-2 years of relevant experience in administration and customer communication required.
- Other info: Basic Disclosure Scotland check needed; apply by March 21, 2025.
The predicted salary is between 24000 - 36000 £ per year.
We require a Housing Services Assistant to provide high quality and customer focused service that covers all aspects of the tenancy and support to the customer. Duties include being responsible for processing housing applications and garage applications and maintain waiting lists in line with Cairn procedures and SLA’s, assisting the housing officers to identify prospective tenants and allocate properties within given timescales and providing first line basic advice on all tenancy related queries to ensure a consistent service.
The successful applicant should have 1-2years’ experience in a similar environment with experience of administration duties and communicating with customers over the phone, face to face and in writing.
A Basic Disclosure Scotland Scheme check is required for this post.
Work pattern: 17.5 hours (Monday to Thursday 1.30pm – 5pm Friday 1pm – 4.30pm).
Please download the job description for full details on the role.
To apply for this job, please refer to the ‘How to Apply’ section. Please note that we do not accept CV’s .
Closing date for receipt of completed applications is Friday 21st March 2025 at 12noon.
A registered Scottish Charity SC(NO):016647
Housing Services Assistant employer: Cairn Housing Association
Contact Detail:
Cairn Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Assistant
✨Tip Number 1
Familiarize yourself with Cairn's procedures and SLAs. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with customers, being able to showcase your experience in handling queries effectively will set you apart from other candidates.
✨Tip Number 3
Prepare for questions related to tenancy issues. Having a solid understanding of common tenancy-related queries will help you provide insightful answers and demonstrate your readiness for the role.
✨Tip Number 4
Be ready to discuss your administrative experience. Highlight specific examples where you've successfully managed applications or maintained records, as this is crucial for the Housing Services Assistant position.
We think you need these skills to ace Housing Services Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Services Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your application, emphasize your 1-2 years of experience in a similar environment. Provide specific examples of your administrative duties and customer communication skills, whether over the phone, face-to-face, or in writing.
Follow Application Instructions: Since CVs are not accepted, ensure that you follow the 'How to Apply' section carefully. Prepare your application according to the specified format and include all necessary information.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for any spelling or grammatical errors, and ensure that your writing is clear and professional.
How to prepare for a job interview at Cairn Housing Association
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Services Assistant. Be prepared to discuss how your previous experience aligns with the duties mentioned, such as processing housing applications and providing customer support.
✨Showcase Your Communication Skills
Since the role involves communicating with customers over the phone, face-to-face, and in writing, be ready to demonstrate your communication skills. You might be asked to provide examples of how you've effectively handled customer queries in the past.
✨Familiarize Yourself with Cairn Procedures
Research Cairn's procedures and service level agreements (SLAs) related to housing applications. Showing that you have an understanding of these processes will highlight your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you successfully managed tenant inquiries or resolved issues, and be ready to share those experiences.
