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- Tasks: Be the go-to person for customer inquiries and ensure smooth operations.
- Company: Join Cairn HA, a registered Scottish charity dedicated to community support.
- Benefits: Enjoy hybrid working options and a competitive salary of £28,351 pro rata.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Experience in a frontline customer contact center is essential.
- Other info: Part-time applications are welcome; apply before 12 February 2025!
The predicted salary is between 17081 - 17081 £ per year.
Closing date: 12 February 2025 at 12:00 pm
Location: Edinburgh with hybrid working
Salary: The salary for this post £28,351 per annum pro rata.
Work pattern: Up to 34.5 hours per week but we are also considering part time applications for the role.
We are looking for an experienced individual to fill an exciting role within our Customer Services Team.
We require a Customer Services Advisor to provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.
The successful candidate will also maintain the day to day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers. You will also assist in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquires, antisocial behaviour, Repairs reporting and invoice administration and general day to day business enquiries, where possible offering a first time resolution service to meet our key performance indicators.
The successful applicant should have experience of working in a frontline customer Contact Centre and demonstrate high level of communication and interpersonal skills.
A Basic Disclosure Scotland Scheme check is required for this post.
Please visit our website to download the job description for full details on the role.
Closing date for receipt of completed applications is Wednesday 12th February 2025 at 12noon.
Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
A registered Scottish Charity SC(NO):016647
Customer Services Advisor (6 month contract) employer: Cairn Housing Association
Contact Detail:
Cairn Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor (6 month contract)
✨Tip Number 1
Familiarize yourself with the specific services offered by Cairn Connect. Understanding the nuances of their Income Management, Tenancy Services, and Repairs reporting will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in frontline customer service roles. Be ready to share specific examples of how you've successfully handled customer inquiries and resolved issues efficiently.
✨Tip Number 3
Prepare to discuss your communication and interpersonal skills. Think of scenarios where you've effectively communicated with customers or team members, especially in challenging situations.
✨Tip Number 4
Research common performance indicators in customer service roles. Being able to speak about how you meet or exceed these KPIs can set you apart from other candidates.
We think you need these skills to ace Customer Services Advisor (6 month contract)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in frontline customer service roles. Provide specific examples of how you've handled customer inquiries and resolved issues effectively.
Showcase Communication Skills: Since high-level communication and interpersonal skills are crucial for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of successful interactions with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cairn Housing Association
✨Know the Company and Its Services
Before your interview, take some time to research the organization and its services. Understanding the various departments and how they interact will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous experience in customer service roles, especially in a contact center environment. Highlight specific examples where you successfully resolved customer inquiries or improved service delivery.
✨Demonstrate Communication Skills
Since the role requires high-level communication and interpersonal skills, practice articulating your thoughts clearly. You might be asked situational questions, so think about how you would handle different customer scenarios.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, performance metrics, or opportunities for professional development within the Customer Services Team.
