At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and drive operational excellence.
- Company: Join Cairn Group at The Gantry, an award-winning hotel in East London.
- Benefits: Enjoy discounts, career development, and wellbeing support.
- Other info: Great opportunities for growth in a supportive, people-first culture.
- Why this job: Make a positive impact every day in a vibrant hospitality environment.
- Qualifications: Passion for hospitality and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
Location: The Gantry London, Curio Collection by Hilton
Department: Restaurant
Join Cairn Group - Where People Drive Hospitality Forward, Together.
At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people. We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.
Make Every Moment Matter
Every day is different, but every day you'll have the opportunity to make a positive impact. You will:
- Lead and inspire a team that delivers exceptional guest experiences.
- Create a welcoming environment where guests feel valued.
- Support the development and growth of team members.
- Drive service standards and operational excellence.
- Build positive relationships across the hotel.
- Help shape a culture where people can perform, grow and succeed.
Bring Your Personality. We'll Help You Build Your Career.
We're looking for people who:
- Are passionate about hospitality and guest experience.
- Enjoy supporting and developing others.
- Lead by example and take ownership.
- Build positive relationships with colleagues and guests.
- Thrive in a fast-paced environment.
- Want to continue developing their leadership career.
If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.
What you'll enjoy as part of the team
At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:
- Discounted stays across our hotels and venues.
- Food, beverage, spa and leisure discounts.
- Access to retail, entertainment and lifestyle discounts.
- Leadership and career development programmes.
- Long service awards recognising your commitment and contribution.
- Refer-a-friend scheme.
- Employee Assistance Programme offering confidential support whenever you need it.
- Health Care Cash Plan.
- Meals on duty.
- Wellbeing resources and support.
- Opportunities to develop and progress across our diverse hospitality portfolio.
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.
About The Gantry London, Curio Collection by Hilton
The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park. Join us and help create exceptional experiences every day.
Meeting & Events Operations Manager - The Gantry in London employer: Cairn Hotel Group
Cairn Hotel Group is dedicated to creating memorable guest experiences, emphasizing the importance of its people in delivering exceptional service. The company fosters a supportive and collaborative work environment where employees can thrive and grow in their careers. With a focus on hospitality, Cairn Hotel Group offers opportunities for professional development and encourages team members to take pride in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Operations Manager - The Gantry in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cairn Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cairn Hotel Group
Don't be shy about reaching out to Cairn Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Events Operations Manager - The Gantry in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cairn Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cairn Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
