At a Glance
- Tasks: Manage reservations and enhance guest experiences at a vibrant hotel.
- Company: Join The Gantry London, part of the Curio Collection by Hilton.
- Benefits: Enjoy discounts, career development, and a supportive work environment.
- Other info: Opportunities for growth in a people-first culture.
- Why this job: Be part of a dynamic team delivering exceptional hospitality in a stylish setting.
- Qualifications: Experience in hotel reservations and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team! As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands-on knowledge of PEP and R&I systems.
Key Responsibilities
- Support the Reservations Manager in the daily operation of the reservations department.
- Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency.
- Maximise room revenue and occupancy through effective reservation management and upselling opportunities.
- Ensure reservations are handled in line with Hilton brand standards and hotel procedures.
- Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation.
- Maintain accurate guest profiles, booking details and reservation records across hotel systems.
- Liaise with Front Office, Sales, Revenue Management and other departments to ensure a seamless guest journey.
- Handle guest queries and resolve reservation-related issues professionally and promptly.
- Support the training, development and supervision of reservations team members.
- Assist with reporting, performance monitoring and identifying opportunities to improve departmental processes.
What We're Looking For
- Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
- Previous Hilton hotel experience is preferred.
- Practical experience using PEP and R&I systems is preferred.
- Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
- Excellent organisational skills and attention to detail.
- Confident communication and interpersonal skills, with a strong guest-focused approach.
- The ability to work independently, manage competing priorities and support a team.
- A proactive attitude and a commitment to delivering exceptional service.
At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people. We're looking for motivated and customer-focused Supervisors to help lead our operational teams. Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.
Making Every Moment Matter
Every day is different, but every day you'll have the opportunity to make a positive impact. You will:
- Support the day-to-day operation of the department and ensure smooth service delivery.
- Lead by example, maintaining high standards of guest service and operational excellence.
- Provide guidance, coaching and support to team members throughout each shift.
- Assist with organising workloads, delegating tasks and coordinating daily activities.
- Help resolve guest queries and operational challenges effectively and professionally.
- Contribute to the success of the wider team by driving performance, engagement and service standards.
Bring Your Personality. We'll Help You Build Your Career
We're looking for people who:
- Have previous experience in a hospitality or customer-facing environment.
- Lead with positivity and set a strong example for others.
- Are organised, dependable and able to prioritise effectively.
- Enjoy supporting, developing and motivating team members.
- Work collaboratively and communicate confidently with colleagues and guests.
- Are eager to develop their leadership skills and grow their hospitality career.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.
What you'll enjoy as part of the team
At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:
- Discounted stays across our hotels and venues.
- Food, beverage, spa and leisure discounts.
- Access to retail, entertainment and lifestyle discounts.
- Leadership and career development programmes.
- Long service awards recognising your commitment and contribution.
- Refer-a-friend scheme.
- Employee Assistance Programme offering confidential support whenever you need it.
- Health Care Cash Plan.
- Wellbeing resources and support.
- Opportunities to develop and progress across our diverse hospitality portfolio.
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together.
About The Gantry London, Curio Collection by Hilton
The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park. Join us and help lead the teams that deliver exceptional hospitality.
Assistant Reservations Manager - The Gantry in London employer: Cairn Hotel Group
Cairn Hotel Group is dedicated to creating memorable guest experiences, emphasizing the importance of its people in delivering exceptional service. The company fosters a supportive and collaborative work environment where employees can thrive and grow in their careers. With a focus on hospitality, Cairn Hotel Group offers opportunities for professional development and encourages team members to take pride in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reservations Manager - The Gantry in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cairn Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cairn Hotel Group
Don't be shy about reaching out to Cairn Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reservations Manager - The Gantry in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cairn Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cairn Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
