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- Tasks: Be the friendly face of our hotel, managing reservations and guest queries with a smile.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Kickstart your career in hospitality while creating unforgettable guest experiences.
- Qualifications: Bubbly personality, strong communication skills, and a passion for service.
- Other info: Flexible shifts available, with opportunities for growth and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here. Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role: As a Receptionist at Cairn Group, you'll be the first smiling face our guests see and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you'll keep things running smoothly at the front desk. You'll handle guest queries with care, offer helpful local insights, and anticipate needs, ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you'll bring a welcoming energy that helps our guests feel truly at home.
About You:
- A Hospitality Hero: With a bubbly personality, you're the first impression and lasting memory of a guest's stay.
- A Service Superstar: You listen, respond, and go above and beyond to help guests feel comfortable and valued.
- A Team Player: You work closely with colleagues to keep shifts smooth and communication clear.
- Cool Under Pressure: You stay composed and capable when things get busy.
- A Polished Professional: You take pride in your personal presentation and professional approach.
- Proactive & Organised: You manage your time well and complete front desk tasks with focus and accuracy.
- Flexible & Reliable: You're able to work shifts across 5 days from 7, including weekends, to meet business needs.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge, tips, and gratuities add a well-earned boost to your pay cheque.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips all in real-time.
- Stay Relaxed and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars, and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas, trips, and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us starting from just one year of service, plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Key Skills: Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical Office Experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette.
Employment Type: Full-Time
Experience: Years
Vacancy: 1
Receptionist employer: Cairn Hotel Edinburgh
Contact Detail:
Cairn Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your bubbly personality and service skills, as these are key for a Receptionist role.
✨Tip Number 3
Dress to impress! As a Receptionist, you'll be the first impression guests have of Cairn Group. Make sure you present yourself professionally and confidently to reflect the polished image they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your bubbly personality is key! Let your warmth and enthusiasm shine through in your application. We want to see how you can create memorable experiences for our guests right from the start.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention specific examples of how you've gone above and beyond in customer service – we love a good story!
Be Professional: Your application is your first impression, so keep it polished and professional. Pay attention to details like formatting and spelling – it shows us you care about your presentation, just like you would at the front desk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Cairn Hotel Edinburgh
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Personality
As a Receptionist, your bubbly personality is key! During the interview, let your warmth and enthusiasm shine through. Share examples of how you've created memorable experiences for guests in the past, and don’t hesitate to show your sense of humour – it’s all about making a great first impression!
✨Demonstrate Team Spirit
Cairn Group values teamwork, so be prepared to discuss how you’ve collaborated with colleagues in previous roles. Share specific instances where you’ve supported your team or contributed to a positive work environment. This will highlight your ability to fit into their supportive culture.
✨Stay Cool Under Pressure
Interviews can be nerve-wracking, but remember to stay calm and composed, just like you would during a busy shift. Practice answering common interview questions while maintaining your poise. This will demonstrate that you can handle pressure and still deliver excellent service, which is crucial for a Receptionist role.
