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- Tasks: Manage and coordinate exciting meetings and events, ensuring seamless execution and excellent customer service.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Be at the forefront of creating memorable experiences and driving business success.
- Qualifications: Experience in sales and events management, with strong communication skills.
- Other info: Dynamic work environment focused on respect, integrity, sustainability, and excellence.
The predicted salary is between 36000 - 60000 £ per year.
At Cairn Group, we are proud to deliver best-in-class hospitality, with events and conferences that run seamlessly from start to finish. As Meetings & Events Manager, you will manage the meetings & events function to ensure budgets are delivered. You will handle all event enquiries from start to finish, ensuring excellent customer service and quality delivery with a focus on converting enquiries to contracted business, handling payments, and liaising with the client to plan and finalise the details of their event to be issued as function sheets to the operational team. You will provide leadership, motivation, and strategic direction to the commercial team.
Responsibilities
- Coordinate all Meeting & Events elements of the hotel Sales Department
- Manage third-party channels, ensuring SLAs are met, revenue is delivered, and activations of promotions and marketing opportunities to drive awareness and performance
- Manage and build relationships with Meeting & Events accounts (corporate, leisure, and agency)
- Remain up to date with brand promotions, activations, and opportunities to drive awareness to the property
- Ensure all enquiries are dealt with promptly, in line with company standards
- Drive and manage the conversion of customer enquiries into confirmed sales
- Organise and manage all aspects of events prior to arrival
- Maintain and update the site's database to ensure accurate and up-to-date customer records in line with GDPR
- Ensure clients receive a detailed event order in advance of their event (Function Sheet) and communicate with all stakeholders
- Work closely with the General Manager, Director of Sales, and the Cairn National Sales Team to proactively drive new Meeting & Events business into the hotel, analysing past clients and targeting for future business
- Complete weekly Meeting & Events forecast
- Conduct site visits with clients
- Aim to anticipate guest satisfaction and take appropriate action to avoid complaints; ensure guest satisfaction and review scores meet or exceed targets
- Achieve revenue growth and cost management objectives in line with budget forecasts
- Support employee engagement and retention within Food & Beverage
- Maintain compliance through audits (health & safety, food hygiene, licensing) with strong ratings
- Ensure service quality across all outlets meets brand and operational standards
- Foster team performance, morale, and communication aligned with company goals
- Collaborate cross-departmentally to deliver seamless guest experiences
- Demonstrate a drive for sales generation, networking, building reputations, and identifying new opportunities within social and corporate markets
- Demonstrate knowledge of sales and events management in a hotel environment
- Take proactive action in developing sales campaigns that have an immediate impact on revenue
- Influence senior management with credible recommendations
- Exhibit excellent communication and influencing skills
- Understand yield management
- Maintain high attention to detail and accuracy; manage time effectively with colleagues
- Be flexible and adaptable, staying calm under pressure while handling routine and non-routine tasks
Qualifications and Skills
- Knowledge of sales and events management in a hotel environment
- Experience developing sales campaigns that have an immediate impact on revenue
- Ability and confidence to influence senior management
- Excellent communication and influencing skills
- Understanding of yield management
- High attention to detail and accuracy; strong time management
- Flexible and adaptable, able to stay calm under pressure
About Cairn Group
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey is shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. Our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future for our business, communities, and the planet. We work to deliver excellence and create outstanding experiences for our guests.
Meetings & Events Manager in Westminster employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings & Events Manager in Westminster
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events and hospitality shine through. Be genuine, share your experiences, and make sure they remember you for all the right reasons.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Meetings & Events Manager role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Meetings & Events Manager in Westminster
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let your enthusiasm for events shine through! We want to see how much you love creating memorable experiences and how that aligns with our commitment to excellence.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in sales and events management. We appreciate when candidates connect their skills directly to the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your achievements and experiences are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Cairn Group’s values and their approach to hospitality. Familiarise yourself with their past events and any recent promotions. This will show that you’re genuinely interested and have done your homework.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your skills in managing events and driving sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Leadership Skills
As a Meetings & Events Manager, you’ll need to lead a team. Be ready to discuss how you’ve motivated and guided teams in the past. Share stories that illustrate your ability to foster collaboration and maintain high morale under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about Cairn Group’s future event strategies or how they measure guest satisfaction. This not only shows your interest but also gives you valuable insights into the company culture.
