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- Tasks: Be the friendly face of our hotel, managing reservations and guest queries.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for career growth and recognition through awards and incentives.
- Why this job: Create unforgettable guest experiences in a supportive and dynamic environment.
- Qualifications: Warm personality, service-oriented mindset, and ability to stay calm under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role: As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk. You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.
About You:
- A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
- A Service Superstar – Your creativity and ‘can-do’ attitude and anticipation of guests’ needs ensures every experience is best-in-class.
- Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
- Polished Professional – You present yourself with confidence and professionalism.
- Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
- A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.
- Flexible & Reliable – You’re able to work shifts across 5 days from 7, including weekends, to meet business needs.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Receptionist in Westhill employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Westhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of a mirror. Think about how you'd handle guest queries or busy shifts. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! As a receptionist, you’ll be the first point of contact for guests. Make sure you present yourself professionally and reflect the welcoming vibe of Cairn Group. A polished look goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Receptionist in Westhill
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Cairn Group. Highlight your relevant skills, like being cool under pressure and your proactive approach, to show us why you're the perfect fit for our team.
Be Professional Yet Approachable: While we love a friendly vibe, it’s important to maintain a polished and professional tone in your written application. Balance your casual style with professionalism to reflect the welcoming energy we value at Cairn Group.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to grow your career in hospitality with us!
How to prepare for a job interview at Cairn Group
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Personality
As a Receptionist, your warm and welcoming personality is key. During the interview, let your friendly nature shine through. Practice smiling and maintaining eye contact, as this will help convey your enthusiasm for creating memorable guest experiences.
✨Prepare for Common Questions
Think about the typical questions you might face, such as how you handle difficult guests or manage stress during busy shifts. Prepare specific examples from your past experiences that demonstrate your service skills and ability to stay cool under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Receptionist role. This shows that you’re proactive and genuinely interested in contributing to Cairn Group’s success.