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- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive hotel performance.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Why this job: Be part of a supportive culture where your contributions are valued and recognised.
- Qualifications: Passion for hospitality, strong leadership skills, and a focus on guest experience.
- Other info: Celebrate milestones with awards and enjoy a range of wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued.
About the Role: As Operations Manager at Cairn Group, you’ll lead from the front—driving service excellence, commercial performance, and a people-first culture across every part of the hotel. You’ll be responsible for maximising profitability through smart revenue generation and productivity planning, while also creating unforgettable guest experiences that keep people coming back. This is a hands-on leadership role, blending operational oversight with strategic thinking. You’ll develop and support your team, uphold brand and service standards, and ensure a safe, welcoming environment that runs like clockwork. You’ll represent the hotel in the local community, acting as an ambassador for the brand while staying focused on service, sustainability, and success.
About You:
- A Hospitality Hero – You bring passion and energy to the role, inspiring others to deliver excellence at every opportunity.
- A Service Superstar – You put the guest experience at the heart of your decision making, ensuring every detail counts.
- A Team Player – You foster a collaborative, motivated team culture where everyone works together to succeed.
- Cool Under Pressure – You lead with confidence, staying calm and solution-focused no matter the challenge.
- A Polished Professional – You set the standard in behaviour and communication across the hotel.
- Proactive & Organised – You manage time effectively, set priorities, and oversee day-to-day operations seamlessly.
- Commercially Aware – You understand revenue streams, cost controls, and use insight to drive success.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values — Respect, Integrity, Sustainability, and Excellence (RISE) — are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars, and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Operations Manager in Westhill employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Westhill
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. The more you engage, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to interview, let your passion for hospitality shine through. Share stories about how you've created unforgettable guest experiences or led a team to success. We want to see the real you!
✨Tip Number 3
Research, research, research! Know Cairn Group inside out—its values, culture, and what makes it tick. This will not only help you tailor your approach but also show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to go directly to the source. So, don’t hesitate—get your application in today!
We think you need these skills to ace Operations Manager in Westhill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how your passion aligns with our values and the role of Operations Manager.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in hospitality. Focus on your achievements in service excellence and team leadership, as these are key for us at Cairn Group.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Share specific examples of how you've driven success in previous roles and how you can contribute to our people-first culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, dive deep into Cairn Group's values and mission. Understand their commitment to service excellence and sustainability. This will help you align your answers with what they truly value.
✨Showcase Your Leadership Style
As an Operations Manager, you'll need to demonstrate your hands-on leadership approach. Prepare examples of how you've successfully led teams in the past, focusing on fostering a collaborative culture and driving service excellence.
✨Be Guest-Centric
Cairn Group puts guest experience at the forefront. Think of specific instances where you've gone above and beyond for guests. Highlight your ability to create unforgettable experiences and how you prioritise guest satisfaction in your decision-making.
✨Stay Cool Under Pressure
In hospitality, challenges are inevitable. Be ready to discuss how you've handled high-pressure situations in the past. Share your strategies for staying calm and solution-focused, showcasing your resilience and problem-solving skills.
