About the role
As a Duty Manager, you’ll play a hands‑on leadership role in ensuring the smooth running of our busy late‑night bar. You’ll oversee the team on shift, manage customer experience, and keep operations running safely and efficiently in a fast‑paced, high‑energy environment.
Key Responsibilities
Shift Leadership– Take responsibility for the bar and floor team during your shift, ensuring excellent service, a lively atmosphere, and smooth operations into the early hours.
Customer Experience– Lead by example on the floor, engaging with guests, resolving issues quickly, and ensuring a safe, welcoming environment.
Team Management– Motivate, brief, and support the team throughout the shift, keeping morale high and performance consistent.
Operational Control– Oversee tills, stock levels, and compliance with licensing laws and safety procedures.
Problem Solving– Respond calmly and effectively to unexpected challenges, from staffing gaps to customer incidents.
End-of-Night Duties– Handle cashing up, reporting, and venue close‑down procedures with accuracy and accountability.
Skills & Experience
Experience in a supervisory or duty management role within hospitality, ideally in a late‑night or high‑volume environment.
Strong people management skills with the ability to lead by example.
Confidence in handling challenging situations and making quick decisions under pressure.
Good working knowledge of licensing regulations, health & safety, and security practices.
A passion for creating memorable guest experiences.
Benefits
Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time.
Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well‑earned break.
Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
Recommend a Friend: Bring great people into the team and earn a bonus when they join!
24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
