At a Glance
- Tasks: Be the welcoming face of our spa, ensuring guests feel relaxed and valued.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for growth and recognition in a supportive team environment.
- Why this job: Build a rewarding career in hospitality while creating unforgettable guest experiences.
- Qualifications: Previous experience in a guest-facing role and strong communication skills required.
The predicted salary is between 30000 - 32450 £ per year.
Hospitality Starts Here - Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the role: As a Spa Receptionist, you'll be the welcoming face that starts and ends each guest's spa journey. You'll ensure every visitor feels relaxed, supported and looked after, helping to create a tranquil, luxurious, and memorable experience. You'll handle bookings, provide product and treatment advice, support the Spa Therapists, and process all transactions accurately - always with a warm and professional approach. You'll be key in encouraging repeat visits by building great rapport with guests and supporting retail sales. With excellent organisation and a calm, friendly demeanour, you'll make every interaction exceptional.
About you: You'll bring previous experience in a spa or similar guest-facing role, ideally with knowledge of spa services and products. Strong communication skills, including fluency in English. A confident, friendly and guest-focused personality. Flexibility to work mornings, evenings and weekends. Exceptional attention to detail and accuracy when handling bookings and payments.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips - all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Spa Receptionist in Stirling employer: Cairn Group
Cairn Group is an excellent employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and individual contributions are valued. With opportunities for professional growth and a commitment to maintaining high standards in hospitality, employees can take pride in creating safe and sparkling venues for guests. Located in vibrant areas, Cairn Group provides a dynamic environment that fosters both personal and career advancement.
