At a Glance
- Tasks: Lead daily restaurant operations, manage the team, and ensure excellent guest experiences.
- Company: Join the vibrant Treehouse Hotel London, a popular central London property.
- Benefits: Enjoy service bonuses, real-time pay access, discounts, and career development opportunities.
- Other info: Work in a supportive environment with opportunities for recognition and personal growth.
- Why this job: Be part of a dynamic team in a fast-paced hospitality environment and grow your career.
- Qualifications: Experience in hospitality leadership and a passion for guest service are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for a Restaurant Floor Manager (FTC 3 Months) to join our unique one of the most popular properties in central London, Treehouse Hotel London. You will support the General Manager of our unique vibrant Restaurant in leading daily operations, managing the team, delivering excellent guest experiences, and driving sales in a fast-paced, premium hospitality environment.
The ideal candidate will have strong leadership skills, experience in high-volume bars or restaurants, a hands-on approach, and a passion for great service, cocktails, events, and team development.
About the Role:
The Floor Manager will work closely with the restaurant General Manager to ensure smooth operations, excellent guest experience including service recovery (when required), strong team performance, and consistent delivery of service standards. This role requires strong leadership, attention to detail, and the ability to manage both service and business priorities in a fast-paced environment.
You’ll take responsibility for the day-to-day operations of the restaurant team, always ensuring the smooth and professional delivery of service and be a hands-on Leader involving being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.
As the Floor Manager you will be responsible for the general work, composure, and actions of all venue staff to support the leadership team across the venue. They train and coach the team in a systematic and professional way to consistently achieve service standards and product delivery.
Key Responsibilities
- Lead the day-to-day operation of the department to ensure service standards are followed.
- Consistently offering professional, friendly, and engaging service.
- Make sure that waiters opening / closing duty are done.
- Delegating tasks and supporting staff and managers.
- Actively participating in daily briefing.
- Setting up and closing front and back of house areas each day to brand standards.
- Dealing with complaints or problems with a positive attitude.
- Coaching and developing new and existing team members, setting goals and delivering feedback and training.
- Conduct daily team briefings, training sessions, and motivational activities.
- Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
- Promote guest engagement through visible leadership and tailored service.
- Keeping kitchen staff informed and up to date about special events.
- Following all health and safety and food hygiene laws.
About You:
- Experienced Leader – You’ve successfully led a team in a hospitality or front-of-house environment.
- Guest-Focused – You go above and beyond to ensure each guest feels welcome and valued.
- People Developer – You’re confident mentoring your team, setting performance goals, and giving regular feedback.
- Strong Communicator – You share goals and updates clearly, and handle guest and team issues calmly and professionally.
- Detail-Oriented – You keep on top of tasks, timings, and team rotas with precision and accuracy.
- Adaptable and Calm – Whether it’s a last-minute room change or a full lobby, you remain composed and proactive under pressure.
- Excellent communication and team coordination abilities.
- Hands-on, energetic, and adaptable approach to problem-solving and team support.
- Strong understanding of food safety, health & safety, and brand compliance.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Restaurant Floor Manager (THL) Fixed Term 3 Months employer: Cairn Group
Cairn Group is an exceptional employer that prioritises the growth and wellbeing of its team members while delivering outstanding hospitality experiences. With a vibrant work culture that celebrates achievements through initiatives like the Superstar Awards and a commitment to employee development, you’ll find ample opportunities to advance your career in a supportive environment. Located in a dynamic hospitality setting, enjoy unique benefits such as real-time pay access, generous discounts, and a focus on work-life balance, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Floor Manager (THL) Fixed Term 3 Months
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Restaurant Floor Manager (THL) Fixed Term 3 Months
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Cairn Group
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Cairn Group. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
