Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Reservationist, you'll manage guest bookings and ensure a seamless experience.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for career growth through apprenticeships and leadership programs.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Experience in hotel or reservations roles with strong attention to detail required.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About the Role:
As a Reservations Coordinator at Cairn Group, you’ll be one of the first friendly contacts our guests have—helping to shape their decision to stay and setting the tone for a seamless experience.
You’ll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments.
Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy.
By building strong relationships with our regular guests and delivering top-tier service, you’ll help ensure we remain their first choice, every time.
About You:
- A Hospitality Hero – You’re friendly, helpful, and passionate about delivering best‑in‑class guest service from the very first interaction.
- A Service Superstar – You’re thorough and attentive, ensuring all booking details are captured with accuracy and care.
- A Team Player – You work closely with internal teams, keeping communication clear and collaborative.
- Cool Under Pressure – You stay focused and efficient, even when things get busy.
- A Polished Professional – You represent the business with confidence and clarity across all communication channels.
- Proactive & Organised – You manage time well, handle tasks independently, and keep systems and data up to date.
- Experienced & Detail‑Driven – You’ve worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#J-18808-Ljbffr
Reservationist employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the specific services offered by Cairn Group. Understanding their values and what they prioritise in guest experiences will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for guests. Role-play scenarios where you handle enquiries or reservations to build confidence and ensure you can convey information clearly and professionally.
✨Tip Number 3
Network with current or former employees of Cairn Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock booking system. Show how you would manage multiple reservations and communicate effectively with different departments, highlighting your proactive approach.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservationist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to providing excellent guest service. Mention specific experiences that demonstrate your ability to handle reservations and manage guest expectations.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or reservations. Use bullet points to clearly outline your achievements and responsibilities, focusing on accuracy, attention to detail, and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Attention to Detail
As a Reservationist, accuracy is key. Be prepared to discuss how you ensure all booking details are correct and how you handle any discrepancies. You might even want to bring up a time when your attention to detail made a significant difference.
✨Highlight Team Collaboration
Cairn Group values teamwork, so be ready to talk about your experience working with others. Share examples of how you've communicated effectively with different departments to ensure a seamless guest experience.
✨Stay Calm Under Pressure
The hospitality environment can get hectic, especially during peak times. Prepare to discuss how you manage stress and maintain efficiency when things get busy, perhaps by sharing a relevant story from your past experiences.