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- Tasks: Be the friendly face of our hotel, handling reservations and guest queries.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: A bubbly personality, service-oriented mindset, and ability to work flexible shifts.
- Other info: Opportunities for career growth and fun incentives throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role: As a Receptionist at Cairn Group, you'll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you'll keep things running smoothly at the front desk. You'll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you'll bring a welcoming energy that helps our guests feel truly at home.
About You: A Hospitality Hero – With a bubbly personality, you're the first impression and lasting memory of a guest's stay. A Service Superstar – You listen, respond, and go above and beyond to help guests feel comfortable and valued. A Team Player – You work closely with colleagues to keep shifts smooth and communication clear. Cool Under Pressure – You stay composed and capable when things get busy. A Polished Professional – You take pride in your personal presentation and professional approach. Proactive & Organised – You manage your time well and complete front desk tasks with focus and accuracy. Flexible & Reliable – You're able to work shifts across 5 days from 7, including weekends, to meet business needs.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits: Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check. Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time. Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break. Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants. Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs. Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out. Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals. Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life. Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment. Recommend a Friend: Bring great people into the team and earn a bonus when they join! 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere. Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security. Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year! Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Cairn Group's values of Respect, Integrity, Sustainability, and Excellence (RISE). During your interactions, whether in person or over the phone, weave these values into your conversations to demonstrate that you align with their culture.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will help you illustrate your 'Service Superstar' qualities during any informal discussions or interviews.
✨Tip Number 3
Research common challenges faced in hospitality roles, especially at the front desk. Being able to discuss how you would handle busy periods or difficult guest situations can set you apart as a 'Cool Under Pressure' candidate.
✨Tip Number 4
Network with current or former employees of Cairn Group on platforms like LinkedIn. Engaging with them can provide insider insights about the company culture and expectations, which can be invaluable when you're trying to make a great impression.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise skills like communication, organisation, and teamwork, which are crucial for a Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you provided excellent customer service or handled challenging situations with grace.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as being cool under pressure, proactive, and a polished professional. Use examples to demonstrate these traits.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Spirit
As a Receptionist, your personality is key. Make sure to convey warmth and friendliness during the interview. Share examples of how you've created memorable experiences for guests in the past.
✨Demonstrate Teamwork Skills
Cairn Group values team players. Be prepared to discuss how you’ve collaborated with colleagues in previous roles. Highlight any specific instances where your teamwork led to improved service or guest satisfaction.
✨Stay Cool Under Pressure
Interviews can be nerve-wracking, but it's important to remain composed. Practice answering questions calmly and clearly, especially those that may relate to handling difficult situations or busy periods.
✨Dress Professionally
First impressions matter! Ensure you present yourself in a polished and professional manner. Choose attire that reflects the hospitality industry’s standards, showing that you take pride in your appearance.
