At a Glance
- Tasks: Be the friendly face of our hotel, handling reservations and guest queries with a smile.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for growth, recognition, and a supportive work environment await you.
- Why this job: Kickstart your career in hospitality and create unforgettable experiences for guests.
- Qualifications: A warm personality, great communication skills, and a team-oriented mindset.
The predicted salary is between 18000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued.
About the Role: As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end‑of‑day banking, you’ll keep things running smoothly at the front desk. You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction‑free experience from check‑in to check‑out. Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.
About You: You will thrive at Cairn Group because you are:
- A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
- A Service Superstar – Your creativity and ‘can-do’ attitude and anticipation of guests’ needs ensures every experience is best-in-class.
- Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
- Polished Professional – You present yourself with confidence and professionalism.
- Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
- A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Receptionist employer: Cairn Group
Cairn Group is an excellent employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and individual contributions are valued. With opportunities for professional growth and a commitment to maintaining high standards in hospitality, employees can take pride in creating safe and sparkling venues for guests. Located in vibrant areas, Cairn Group provides a dynamic environment that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can highlight your bubbly personality and service skills—those are key for a Receptionist role!
✨Tip Number 3
Dress to impress! As a Receptionist, you’ll be the first impression guests have, so make sure you look polished and professional. A smart outfit can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re proactive and genuinely interested in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your bubbly personality shine through! We want to see the warm and welcoming vibe you bring, so don’t be afraid to show us who you are.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your service superstar skills and how you can create memorable experiences for our guests—this is your chance to stand out!
Be Professional:While we love a friendly tone, remember to keep it professional too. Show us that you take pride in your presentation and approach, just like you would when greeting our guests at the front desk.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Cairn Group!
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Spirit
Make sure to convey your passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate that you truly understand the importance of being a 'Hospitality Hero'.
✨Be Prepared for Common Scenarios
Think about potential situations you might face as a receptionist, like handling difficult guests or managing busy periods. Prepare responses that showcase your ability to stay 'Cool Under Pressure' and how you can maintain a professional demeanor while providing excellent service.
✨Dress to Impress
As a polished professional, your appearance matters. Dress smartly and ensure you look well-groomed for the interview. This not only reflects your professionalism but also shows that you take pride in your presentation, which is key for a front desk role.
✨Ask Insightful Questions
Prepare thoughtful questions about Cairn Group's values and culture. Inquire about their approach to team collaboration and guest satisfaction. This shows that you're proactive and genuinely interested in contributing to a positive team environment.
