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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive hotel performance.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Why this job: Be part of a supportive culture where your contributions are valued and recognised.
- Qualifications: Passion for hospitality, strong leadership skills, and a focus on guest satisfaction.
- Other info: Celebrate milestones with awards and enjoy a range of wellbeing support.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you\’re creating unforgettable guest experiences or supporting your team, you\’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role
As Operations Manager at Cairn Group, you’ll lead from the front—driving service excellence, commercial performance, and a people-first culture across every part of the hotel.
You’ll be responsible for maximising profitability through smart revenue generation and productivity planning, while also creating unforgettable guest experiences that keep people coming back.
This is a hands-on leadership role, blending operational oversight with strategic thinking. You’ll develop and support your team, uphold brand and service standards, and ensure a safe, welcoming environment that runs like clockwork.
You’ll represent the hotel in the local community, acting as an ambassador for the brand while staying focused on service, sustainability, and success.
About You
- A Hospitality Hero – You bring passion and energy to the role, inspiring others to deliver excellence at every opportunity.
- A Service Superstar – You put the guest experience at the heart of your decision making, ensuring every detail counts.
- A Team Player – You foster a collaborative, motivated team culture where everyone works together to succeed.
- Cool Under Pressure – You lead with confidence, staying calm and solution-focused no matter the challenge.
- A Polished Professional – You set the standard in behaviour and communication across the hotel.
- Proactive & Organised – You manage time effectively, set priorities, and oversee day-to-day operations seamlessly.
- Commercially Aware – You understand revenue streams, cost controls, and use insight to drive success.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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Operations Manager employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's at a job fair or an interview, let your passion for hospitality shine through. Share your experiences and how you can contribute to creating unforgettable guest experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels or companies you admire, like Cairn Group. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and how you can help drive service excellence.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how your passion aligns with our values at Cairn Group. Share specific examples of how you've created unforgettable guest experiences in the past.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know the real you. Use a friendly tone and make sure your application reflects who you are, especially your approach to teamwork and leadership.
Tailor Your Application: Make sure to customise your application for the Operations Manager role. Highlight your relevant experience in driving service excellence and managing teams. We love seeing how your skills can contribute to our people-first culture!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Cairn Group
✨Know Your Hospitality Stuff
Make sure you brush up on the latest trends in hospitality and understand Cairn Group's values. Be ready to discuss how your experience aligns with their focus on service excellence and guest satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire others and create a positive team culture, as this is crucial for the Operations Manager role.
✨Be Commercially Savvy
Understand the financial aspects of the role. Be prepared to discuss revenue generation strategies and how you've maximised profitability in previous positions. This will show that you can think strategically while managing day-to-day operations.
✨Stay Cool Under Pressure
Think of scenarios where you've had to handle challenging situations calmly. Share these experiences during the interview to demonstrate your problem-solving skills and ability to maintain a welcoming environment, even when things get hectic.
