At a Glance
- Tasks: Coordinate reservations and events, ensuring a seamless experience for guests.
- Company: Join a vibrant hospitality team with a focus on guest satisfaction.
- Benefits: Access pay as you earn, discounted hotel stays, and spa discounts.
- Other info: Opportunities for growth through development programmes and monthly awards.
- Why this job: Be the first point of contact, shaping memorable experiences for guests.
- Qualifications: Excellent communication skills and a friendly, professional approach.
The predicted salary is between 22000 - 28000 £ per year.
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real‑time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa Retail, Cinema & Leisure Discounts
- Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly ‘Star of the Month’ Awards
- ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
- Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
You will support reservations, meetings, and events from initial enquiry through to completion, ensuring a seamless and memorable experience at the venue. Working closely with internal teams, you will coordinate all details for guests, planners, hosts, and attendees, accurately inputting bookings into systems and following sales processes to convert enquiries into confirmed bookings for groups, meetings, conferences, social events, and weddings, supporting the Sales Office Manager and Reservations Executive.
You and your team will often be the first point of contact for guests choosing to stay at our venue, playing a key role in shaping their journey. You will anticipate guest needs, ensure all information is accurate and shared with relevant departments, and respond to calls, emails, and enquiries for room reservations, groups, and general information. Collaborating with the Sales, Meetings & Events, and Revenue teams, you will help maximise revenue, maintain accurate systems and data, and build strong relationships with repeat customers to position our hotels as their preferred choice.
Deliver a warm, personalised guest experience by acknowledging loyal and returning clients, anticipating unspoken needs, recording preferences, and celebrating special occasions through thoughtful gestures. Manage enquiries from initial contact to confirmation, proactively upselling hotel facilities, packages, and add‑ons to position the hotel as the preferred booking choice. Create accurate, detailed quotes and bespoke packages where required, ensuring all client questions are answered and expectations clearly set.
Support reservations and daily tasks at the hotel, handling enquiries and bookings via phone, email, face‑to‑face, and third‑party channels with accuracy and efficiency. Manage group, tour, wedding, meeting, and event enquiries, driving conversion of leads into confirmed bookings and ensuring all block bookings are fully organised prior to arrival. Maintain accurate reservations, inventory, rates, and promotions across all systems through regular checks, effective room allocation, and timely confirmations to maximise revenue.
Act as a trusted point of contact for guests and clients, confidently resolving concerns or complaints with empathy and professionalism, escalating to management when required. Collaborate closely with Reservations, Sales, Revenue, and operational teams, ensuring clear communication, a strong “One Team” approach, and seamless delivery of guest and client requirements. Stay informed of promotions, events, and hotel activity to proactively respond to guest and client enquiries and identify potential opportunities or challenges. Follow enquiry handling procedures, brand standards, and service timeframes consistently, achieving high scores on test calls and bookings while effectively managing workload and priorities.
About you…
Possess excellent communication skills. You’ll need to be a good co‑operator with a professional, warm, trusting and friendly approach, reacting to change in a positive way. Well informed about the market and industry. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non‑routine tasks. High attention to detail and accuracy – great at managing one’s own time. Have a creative and innovative approach. Great team working skills whilst being comfortable and able to work alone. Strong communication skills through a variety of means including an excellent telephone manner and IT skills.
Sales Office Coordinator in Newcastle upon Tyne employer: Cairn Group
As a Sales Office Coordinator with us, you will enjoy a vibrant work culture that prioritises employee wellbeing and growth. With benefits like access to your pay as you earn it, discounted hotel stays, and extensive development opportunities through our 'Grow with us' initiative, we foster an environment where you can thrive both personally and professionally. Join a team that values collaboration and celebrates success, ensuring every day is rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Coordinator in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry through LinkedIn or local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Sales Office Coordinator role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Sales Office Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating memorable experiences for our guests, and that starts with you!
Tailor Your Application:Make sure to tailor your application to the Sales Office Coordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team, so be specific about how your background aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and experiences. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Cairn Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Office Coordinator role. Familiarise yourself with the key responsibilities, such as managing enquiries and upselling hotel facilities. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past experiences. Whether it's resolving a customer complaint or coordinating with team members, be ready to share specific instances that highlight your ability to connect with others.
✨Demonstrate Attention to Detail
As a Sales Office Coordinator, accuracy is key. Bring examples of how you've managed details in previous roles, whether it’s through meticulous booking processes or ensuring all client information is correct. This will reassure the interviewer that you can handle the demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, development opportunities, or how the team collaborates. This not only shows your interest but also helps you gauge if the company is the right fit for you.
