At a Glance
- Tasks: Be the friendly face of our hotel, handling guest queries and ensuring smooth check-ins.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for growth, recognition, and a supportive work environment await you.
- Why this job: Kickstart your career in hospitality while creating unforgettable experiences for guests.
- Qualifications: A warm personality, great communication skills, and a team-oriented mindset.
The predicted salary is between 1200 - 1680 £ per month.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued.
About the Role: As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk. You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction‑free experience from check‑in to check‑out. Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.
About You: You will thrive at Cairn Group because you are:
- A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
- A Service Superstar – Your creativity and ‘can‑do’ attitude and anticipation of guests’ needs ensures every experience is best‑in‑class.
- Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
- Polished Professional – You present yourself with confidence and professionalism.
- Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
- A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
- Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Receptionist in Newcastle upon Tyne employer: Cairn Group
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where every team member is valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits including real-time pay access, discounts, and recognition awards, Cairn Group ensures that your career in hospitality is both rewarding and fulfilling. Join us in creating memorable guest experiences while enjoying a workplace that prioritises respect, integrity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of a mirror. Think about how you'd handle guest queries or busy shifts. The more comfortable you are, the more confident you'll be during the real deal.
✨Tip Number 3
Dress to impress! As a receptionist, your appearance matters. Make sure you look polished and professional for your interview. It shows you take pride in your role and understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Cairn Group!
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your hospitality experience and how you embody our values of respect, integrity, sustainability, and excellence. This will show us you’re a perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Spirit
Make sure to highlight your passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate that you truly embody the 'Hospitality Hero' spirit that Cairn Group values.
✨Be Prepared for Common Scenarios
Think about potential situations you might face as a receptionist, like handling difficult guests or managing busy periods. Prepare responses that showcase your ability to stay cool under pressure and provide excellent service, which is crucial for this role.
✨Dress to Impress
As a polished professional, your appearance matters. Dress smartly and ensure you present yourself well for the interview. This not only shows respect for the interviewers but also reflects the professional image you’ll need to maintain at the front desk.
✨Ask Thoughtful Questions
Prepare some insightful questions about Cairn Group’s values and team culture. This shows your genuine interest in the company and helps you understand how you can contribute to their mission of delivering excellence in hospitality.
