At a Glance
- Tasks: Ensure guest safety and satisfaction overnight while managing night service and administrative tasks.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Real-time pay access, discounted stays, food discounts, wellness offers, and career growth opportunities.
- Other info: Celebrate your achievements with awards and enjoy year-round incentives and support.
- Why this job: Be part of a supportive team creating memorable experiences for guests every night.
- Qualifications: Experience in a night or reception role, ideally within a hotel, and familiarity with Opera PMS.
The predicted salary is between 22000 - 26000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you're proud of.
About the Role
As a Night Porter at Cairn Group, you'll ensure our guests receive the same warm, professional welcome at night as they would during the day—creating a safe, secure, and memorable stay. You'll be responsible for overseeing the security of the hotel and its guests overnight, carrying out regular checks and responding to any late-night requests or issues with calm and care. You'll also support with night service delivery, including preparing service areas for the next day, delivering room service from the night menu, and completing basic cleaning duties as required. Alongside this, you'll manage administrative tasks such as processing payments, reconciling cash/card transactions, and ensuring a clear handover to the morning team.
About You
- A Hospitality Hero – You offer a warm welcome and reassuring presence overnight, helping guests feel at home.
- A Service Superstar – You anticipate guest needs and handle each task with dedication and pride.
- A Team Player – You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
- Cool Under Pressure – You stay calm and focused, whether supporting with night service or responding to an incident.
- A Polished Professional – You complete reports, security checks, and guest interactions with consistency and care.
- Proactive & Organised – You work independently, managing your time and responsibilities efficiently.
- Experienced – You've worked in a night or reception role before, ideally within a hotel, and are familiar with Opera PMS.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
- Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
Night Concierge & Security Host in Newcastle upon Tyne employer: Cairn Group
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are truly valued. With a strong focus on employee growth through various training programmes and recognition initiatives, you can build a rewarding career while enjoying fantastic benefits such as real-time pay access, discounted stays, and wellness offers. Join us in creating memorable guest experiences in a dynamic environment that prioritises respect, integrity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Security Host in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Be ready for that interview! Research Cairn Group and understand their values—Respect, Integrity, Sustainability, and Excellence. Show them how you embody these in your work, especially in a night concierge role.
✨Tip Number 3
Practice makes perfect! Prepare answers for common interview questions and even do mock interviews with a mate. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Concierge & Security Host in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Hospitality Spirit:When writing your application, let your passion for hospitality shine through! Share experiences where you've gone the extra mile for guests or colleagues. We want to see that warm, welcoming attitude that makes you a perfect fit for Cairn Group.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities, especially if you've worked in night or reception roles before. We appreciate a well-structured application that highlights your relevant experience.
Tailor Your Application:Make sure to customise your application for the Night Concierge & Security Host role. Mention specific skills from the job description, like being cool under pressure or managing administrative tasks. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about Cairn Group and what we stand for!
How to prepare for a job interview at Cairn Group
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Night Concierge & Security Host, your ability to create a warm and welcoming environment is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your calmness under pressure and how you’ve handled late-night requests or incidents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay cool under pressure. Think about situations where you had to manage security issues or guest complaints at night. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Cairn Group is the right fit for you.
