At a Glance
- Tasks: Be the friendly face of hospitality, creating unforgettable guest experiences at the front desk.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Other info: Flexible shifts available, with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Warm personality, service-oriented mindset, and ability to stay cool under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the Role: As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk. You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.
About You:
- A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
- A Service Superstar – Your creativity and ‘can-do’ attitude and anticipation of guests’ needs ensures every experience is best-in-class.
- Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
- Polished Professional – You present yourself with confidence and professionalism.
- Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
- A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.
- Flexible & Reliable – You’re able to work shifts across 5 days from 7, including weekends, to meet business needs.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Front Desk Host — Hospitality Guest Experience in Newcastle upon Tyne employer: Cairn Group
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where every team member is valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits including real-time pay access, generous discounts, and recognition awards, Cairn Group ensures that your career in hospitality is both rewarding and fulfilling. Join us in creating memorable guest experiences while enjoying a workplace that prioritises respect, integrity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Host — Hospitality Guest Experience in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cairn Group's values and mission. This way, you can show how your personality and work ethic align with their focus on respect, integrity, sustainability, and excellence.
✨Tip Number 2
Practice your hospitality skills! Think of examples from your past experiences where you went above and beyond for a guest or team member. Being able to share these stories will help you stand out as a true Hospitality Hero during your interview.
✨Tip Number 3
Dress to impress! As a Front Desk Host, you'll be the first impression guests have of Cairn Group. Make sure you present yourself professionally and confidently, reflecting the polished image they expect.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Front Desk Host — Hospitality Guest Experience in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the warm and welcoming side of you that will make our guests feel at home.
Tailor Your Application:Make sure to customise your application for the Front Desk Host role. Highlight your relevant experience in hospitality and how you embody our values of Respect, Integrity, Sustainability, and Excellence.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Cairn Group.
How to prepare for a job interview at Cairn Group
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Front Desk Host, your ability to create memorable guest experiences is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your service-oriented mindset and problem-solving skills.
✨Practice Calmness Under Pressure
Cairn Group values cool-headedness during busy shifts. Think of scenarios where you had to manage multiple tasks at once. Practising how you would respond in these situations can help you convey your ability to stay composed and deliver excellent service, even when things get hectic.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance reflects the polished image Cairn Group promotes. This shows that you respect the role and are serious about making a positive impact from day one.
