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- Tasks: Manage and coordinate unforgettable meetings and events, ensuring seamless execution and excellent customer service.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Real-time pay access, discounted stays, delicious food discounts, and wellness offers.
- Why this job: Grow your career in a supportive environment while creating memorable experiences for guests.
- Qualifications: Sales generation skills, event management experience, and excellent communication abilities.
- Other info: Opportunities for professional development and recognition through awards and incentives.
The predicted salary is between 28800 - 42000 £ per year.
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you're proud of.
About the Role
At Cairn Group, we are proud to deliver best-in-class hospitality, with events and conferences that run seamlessly from start to finish. As Meetings & Events Manager, you’ll be managing the meetings & events function to ensure budgets are delivered. You’ll be responsible for all event enquiries from start to finish, ensuring excellent customer service and quality delivery with a focus on converting all incoming enquiries to contracted business, handling payments and liaising with the client to plan and finalise the details of their event to be issued as function sheets to the operational team. Providing leadership, motivation, and strategic direction to the commercial team.
Key Responsibilities
- Co-ordinate all Meeting & Events elements of the hotel Sales Department
- Third party channel management, ensuring SLAs are met, revenue delivered, activations of promotions and marketing opportunities to drive awareness and performance
- Manage and build relationships with Meeting & Events accounts (corporate, leisure and agency)
- Remain up to date of brand promotions, activations and opportunities to drive awareness to the property
- Ensure all enquiries are dealt with promptly, in line with company standards
- Drive and manage the conversion of customer enquiries into confirmed sales
- Organise and manage all aspects of the events prior to arrival
- Maintain and update the sites database - ensure accurate and up to date customer records are maintained in line with GDPR regulations
- Ensure clients receive a detailed event order in advance of their event (Function Sheet).
- Communicate with all stakeholders
- Work closely with the General Manager, Director of Sales & the Cairn National Sales Team, proactively driving new Meeting & Events business into the hotel, analysing past clients and targeting for future business
- Complete weekly Meeting & Events forecast
- Conduct site visits with clients
- Anticipate guest satisfaction and take appropriate action to avoid guest complaints
Qualifications & Key Skills
- A drive for sales generation, networking, building reputations and identifying new opportunities within social and corporate markets
- Knowledge of sales & events management in a hotel environment
- Experience in taking proactive action in developing sales campaigns that have an immediate impact on revenue
- Ability and confidence to influence senior management
- Excellent communication and influencing skills
- Understanding of yield management
- High attention to detail and accuracy – great at managing one’s own time alongside other team members
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
Measures of Success
You’ll know you’re successful in this role when:
- Guest satisfaction and review scores consistently meet or exceed targets
- Revenue growth and cost management objectives are achieved in line with budget forecasts
- Employee engagement and retention rates within F&B show sustained improvement
- Compliance audits (health & safety, food hygiene, licensing) achieve strong ratings
- Service quality across all outlets meets brand and operational standards
- Team performance, morale, and communication remain strong and aligned to company goals
- Cross-departmental collaboration contributes to seamless guest experiences
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Bereavement Leave– When life gets tough, we ensure you have the time and support you need to be with your loved ones.
- Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
Meetings and Events Manager employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Manager
✨Tip Number 1
Network like a pro! Attend industry events, join hospitality groups on social media, and connect with people in the field. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Cairn Group, and express your interest. A friendly email can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by researching the company and its values. At Cairn Group, they value respect, integrity, sustainability, and excellence. Show how you embody these values in your experiences!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Meetings and Events Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating unforgettable guest experiences and how you can contribute to our friendly environment.
Tailor Your Application: Make sure to customise your application to match the role of Meetings & Events Manager. Highlight your relevant skills and experiences, especially in sales generation and event management, to show us why you're the perfect fit for Cairn Group.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and how they align with our needs. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Cairn Group’s values and mission. Familiarise yourself with their approach to hospitality and how they deliver exceptional guest experiences. This will show your genuine interest in the company and help you align your answers with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in event management, sales generation, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see how you can contribute to their team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future opportunities within Cairn Group. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. Cairn Group values a friendly and supportive environment, so showing your authentic self can help you connect with the interviewers and leave a lasting impression.
