At a Glance
- Tasks: Create unforgettable guest experiences and manage hotel operations with a friendly team.
- Company: Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Opportunities for career growth, supportive environment, and recognition for your contributions.
- Other info: Act as Duty Manager and ensure seamless experiences for all guests.
- Why this job: Make guests happy and deliver 'wow moments' in a dynamic hospitality setting.
- Qualifications: Experience in front office or concierge roles, with a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Hospitality Starts Here - Build Your Future with The Gantry. Are you ready to grow your career in hospitality? At The Gantry, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the role… This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! You'll have a passion for making guests happy, have innovative ideas on how to deliver "wow moments," and enjoy looking for resolutions to any matters raised.
Reporting to the Front of House Manager, the Guest Experience Manager will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between! You’ll be available to assist with guest requests and also highlight key loyalty members & VIPs to ensure a seamless experience is had by all. You’ll also be responsible for ensuring that our guest feedback is responded to in a timely manner - in person, by phone and by responding to our online reviews. Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.
About you… Motivated to go beyond the guest expectations and have a can-do approach to working life – essential for this position. Previous experience within front office, concierge or similar role is desirable. Previous experience within a branded or a 4-star property is desirable.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
Senior Guest Experience Manager in London employer: Cairn Group
At The Gantry, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to excel in their role. With a strong focus on employee development and recognition, we offer numerous opportunities for growth within the hospitality sector, all while working in a dynamic environment that values creativity and exceptional guest service. Join us in creating memorable experiences for our guests and be part of a supportive team that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Experience Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cairn Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cairn Group
Don't be shy about reaching out to Cairn Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Guest Experience Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cairn Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cairn Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
