At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and develop high-performing teams.
- Company: Cairn Group, a people-driven hospitality leader in London.
- Benefits: Annual bonus, discounts, leadership development, and wellness support.
- Other info: Join a culture that values respect, integrity, and excellence.
- Why this job: Make a real impact in hospitality while growing your career.
- Qualifications: Strong leadership experience and excellent people management skills.
The predicted salary is between 49500 - 60500 £ per year.
Where People Drive Hospitality Forward, Together At Cairn Group, hospitality is driven by people.
As General Manager, you will lead the overall performance of the hotel, delivering exceptional guest experiences, developing high-performing teams, and driving commercial success.
Through strong leadership and a People First approach, you'll create an environment where guests, colleagues, and the business thrive.
About the Role The Hotel Indigo London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood.
At first glance, our building's original role as a luxury Victorian townhouse in a historically affluent area of London can still be felt in our guests hotel experience, with its spacious rooms and warm service.
We're also located close to the Earl's Court tube station, placing all of London's destinations and major transport hubs within easy reach.
As General Manager, you will have full responsibility for hotel operations, guest satisfaction, financial performance, and team engagement.
Working closely with your leadership team, you'll build a positive culture, maintain high standards, and create opportunities for growth and development across the business.
What You'll Do Lead the hotel with confidence, integrity, and accountability.
Drive commercial performance and operational excellence.
Inspire, coach, and develop your team to achieve their potential.
Build strong relationships with colleagues, stakeholders, and the local community.
Champion a People First culture and develop future leaders.
Act as an ambassador for the Cairn brand and values.
What We're Looking For Skills & Experience Strong commercial and financial awareness.
Proven hotel leadership experience.
Excellent people management and coaching skills.
Strategic thinking and decision-making ability.
Strong stakeholder management and problem-solving skills.
Experience leading change and continuous improvement.
Behaviours People-focused and authentic.
Resilient and accountable.
Collaborative and inclusive.
Commercially minded and results-driven.
Guest-focused with high standards.
Why Cairn?At Cairn Hotel Group, we're building careers, not simply filling roles.
We empower our leaders to make a meaningful impact, support career development, and recognise success across our diverse hospitality portfolio.
Living Our Values Our RISE values guide everything we do:
Respect – We value every colleague, guest, and partner.
Integrity – We take ownership and do the right thing.
Sustainability – We invest in our people, communities, and future.
Excellence – We continually raise standards and deliver outstanding results.
Benefits Annual bonus scheme Wagestream financial wellbeing platform Discounted hotel stays Food, beverage, spa and leisure discounts Retail and entertainment discounts Leadership development programmes Long service awards Refer-a-friend scheme Employee Assistance Programme Healthcare cash plan
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General Manager in London employer: Cairn Group
Cairn Group is an exceptional employer that prioritises the growth and wellbeing of its team members while delivering outstanding hospitality experiences. With a vibrant work culture that celebrates achievements through initiatives like the Superstar Awards and a commitment to employee development, you’ll find ample opportunities to advance your career in a supportive environment. Located in a dynamic hospitality setting, enjoy unique benefits such as real-time pay access, generous discounts, and a focus on work-life balance, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cairn Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cairn Group
Don't be shy about reaching out to Cairn Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cairn Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cairn Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
