At a Glance
- Tasks: Lead the guest experience and manage a dynamic front office team.
- Company: The Gantry, part of Hilton’s Curio Collection, known for its design-led approach.
- Benefits: Competitive salary, bonuses, discounts on F&B, spa, retail, and cinema.
- Other info: Join a company that values individuality and offers real career development.
- Why this job: Shape the guest experience in a fast-paced, evolving hotel environment.
- Qualifications: Experience in a busy hotel, strong leadership, and commercial awareness.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for a Front Office Manager to lead the guest experience at The Gantry. This is not a standard front office role. It’s about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.
The Role
- You’ll take ownership of the guest experience from first impression through to departure — ensuring the operation runs smoothly, efficiently and with purpose.
- You’ll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.
- Leading reception and guest services day-to-day.
- Driving a confident and consistent arrival experience.
- Managing rotas, staffing levels and payroll control.
- Owning guest feedback and service recovery.
- Building and developing a confident, forward-thinking team.
- Working closely with Rooms, F&B and Commercial teams.
- Supporting the wider direction of the hotel as it continues to evolve.
About You
You’re already operating in a busy hotel environment and understand what good looks like. You are:
- Comfortable leading from the front in a high-volume hotel.
- Commercially aware — you understand the impact of service on revenue.
- Calm under pressure and decisive when it matters.
- Strong with people — able to build, develop and challenge a team.
- Focused on standards, detail and consistency.
Why The Gantry
The Gantry is a design-led hotel in Stratford, part of Hilton’s Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market. This is a hotel in transition — reshaping its spaces, building new revenue streams, and raising standards across the operation. For the right person, this is an opportunity to step into a role with real impact — shaping the guest experience at the front line of a business that is moving forward.
The Offer
- Competitive salary.
- Bonus and incentives.
- Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts.
- Development opportunities within Cairn Group.
Why Cairn Group
Cairn Group is one of the UK’s leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses. Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.
Front Office Manager in London employer: Cairn Group
Cairn Group offers an exceptional work environment for the Front Office Manager role at The Gantry, London, where you can lead a dynamic team in a vibrant East London setting. With a focus on personal development and a culture that values individuality and entrepreneurial thinking, employees enjoy competitive salaries, bonuses, and unique benefits such as generous discounts across F&B, spa, and retail. This is a fantastic opportunity to shape the guest experience in a hotel that is evolving and making a significant impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at The Gantry or similar hotels. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've created memorable guest experiences and how you lead your team with confidence.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle high-pressure situations or guest complaints. We want to see your calmness under pressure and your ability to drive service recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cairn Group family.
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest experiences.
Tailor Your Application:Make sure to customise your application for the Front Office Manager role at The Gantry. Highlight your relevant experience in leading teams and managing guest services, and connect it to what we’re looking for in this unique position.
Be Specific About Your Achievements:Don’t just list your responsibilities; showcase your achievements! We love to see how you’ve made a difference in previous roles, whether it’s improving guest satisfaction scores or streamlining operations. Numbers and examples speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Gantry!
How to prepare for a job interview at Cairn Group
✨Know the Hotel Inside Out
Before your interview, make sure you research The Gantry and its unique offerings. Understand their guest experience philosophy and how they differentiate themselves in the East London market. This will show your genuine interest and help you align your answers with their values.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your ability to inspire and develop others, as this is crucial for the role.
✨Showcase Your Commercial Awareness
Be ready to discuss how excellent service impacts revenue. Think of specific instances where your actions led to increased guest satisfaction and, consequently, higher sales. This will demonstrate that you understand the business side of hospitality and can contribute to the hotel's success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially under pressure. Practice responses to scenarios like handling difficult guests or managing staffing issues during peak times. This will help you convey your calmness and decisiveness, which are key traits for this role.
