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- Tasks: Welcome guests, manage memberships, and ensure a seamless experience.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Opportunities for career growth and fun incentives throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
About the role…
The moment a guest steps into one of our venues, they walk into a genuinely memorable experience. As a Leisure Receptionist, you’ll not only be the person they rely on to handle transactions and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel welcome and visit time and time again. You’ll offer a warm professional welcome to members, hotel guests and all visitors alike. You’ll ensure that all access is accurately tracked, and help keep on top of memberships, new enrolments, payments, and renewals as well as being the first point of call for all enquiries, questions and queries.
About you…
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time
- Have a passion for the industry
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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Leisure Club Receptionist employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Receptionist
✨Tip Number 1
Familiarise yourself with Cairn Group's values: Respect, Integrity, Sustainability, and Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently when discussing how you would handle guest interactions at the reception.
✨Tip Number 3
Research common challenges faced in hospitality roles, especially at reception desks. Prepare examples of how you've successfully resolved similar issues in the past, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Network with current or former employees of Cairn Group on platforms like LinkedIn. Ask them about their experiences and any tips they might have for standing out as a candidate, which can give you valuable insights into the company culture.
We think you need these skills to ace Leisure Club Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise your strong communication skills and any previous roles where you created memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific examples of how you've provided excellent customer service and how you align with Cairn Group's values of Respect, Integrity, Sustainability, and Excellence.
Showcase Your Interpersonal Skills: In your application, highlight your interpersonal skills and ability to resolve challenges. Use examples from past experiences to demonstrate how you can create a warm and welcoming atmosphere for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Leisure Club Receptionist role.
How to prepare for a job interview at Cairn Group
✨Showcase Your Communication Skills
As a Leisure Club Receptionist, strong communication is key. Be prepared to demonstrate your ability to engage with guests and handle inquiries effectively during the interview. Use clear and friendly language to convey your enthusiasm for providing excellent customer service.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Share examples from your past experiences where you successfully managed tasks that required precision, such as tracking memberships or handling payments. This will show that you can maintain accuracy under pressure.
✨Demonstrate Flexibility and Adaptability
The hospitality industry can be unpredictable, so it's important to showcase your ability to adapt. Prepare to discuss situations where you had to adjust your approach to meet changing demands or resolve unexpected challenges, highlighting your calmness under pressure.
✨Express Your Passion for Hospitality
Cairn Group values individuals who are passionate about the hospitality industry. During the interview, share what excites you about working in this field and how you aim to create memorable experiences for guests. This will help convey your genuine interest in the role.
