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- Tasks: Deliver top-notch customer service and maintain leisure facilities.
- Company: Join Cairn Group, a family-owned business with a diverse portfolio across the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values customer satisfaction and personal development.
- Qualifications: Must have a gym qualification; lifeguard and first aid certifications are a plus.
- Other info: Flexible hours and a chance to make a real impact in guests' experiences.
The predicted salary is between 24000 - 36000 £ per year.
At Cairn Group we\’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we\’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
About the role…
As a Leisure Club Attendant you are responsible for delivering the very best in customer service to our external members, hotel guests,and for pro-actively seeking opportunities to join new members to our facility. Your key responsibilities will be to ensure a high level of customer satisfaction, drive the facilities revenues and profitability, ensure the club is maintained to the highest standards by cleaning and checking the facilities, carry out pool checks and be aware of the importance of health and safety, accurately maintaining records and ensuring compliance.
About you…
The successful candidate will have previous experience ideally within a leisure environment, with an outgoing personality, excellent communication skills and excellent command of the English language. A lifeguard qualification, pool plant and first aid would be desirable. A nationally recognised gym qualification is essential. The role will involve gym introduction and induction, compiling gym programmes for new and existing members and delivering classes whilst on shift.
You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.
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Leisure Club Attendant employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Attendant
✨Tip Number 1
Familiarise yourself with the specific leisure facilities and services offered by Cairn Group. Understanding their unique selling points will help you engage with potential members and guests more effectively during your interactions.
✨Tip Number 2
Network with current employees or professionals in the leisure industry. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Being able to showcase how you would handle various situations can set you apart from other candidates.
✨Tip Number 4
Stay updated on health and safety regulations relevant to leisure facilities. Showing that you are knowledgeable about compliance can reassure employers of your commitment to maintaining high standards.
We think you need these skills to ace Leisure Club Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the leisure industry. Emphasise any customer service roles, gym qualifications, and lifeguard certifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to maintain high standards in a leisure environment. Mention specific experiences that demonstrate your skills.
Highlight Relevant Skills: In your application, clearly outline your communication skills, team player mentality, and any experience with health and safety protocols. These are crucial for the Leisure Club Attendant role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cairn Group
✨Showcase Your Customer Service Skills
As a Leisure Club Attendant, customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create a welcoming atmosphere and resolve any issues that may arise.
✨Demonstrate Your Knowledge of Health and Safety
Since the role involves ensuring health and safety standards, brush up on relevant regulations and practices. Be ready to discuss how you would handle emergency situations or maintain safety protocols in the leisure environment.
✨Prepare for Practical Questions
Expect questions that assess your practical skills, such as conducting pool checks or creating gym programmes. Think about how you would approach these tasks and be ready to explain your process clearly.
✨Exude Professionalism and Enthusiasm
Your appearance and attitude matter! Dress smartly and convey enthusiasm for the role and the company. Show that you align with their family values and are eager to contribute to their growth and success.
