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For Companies At a Glance
- Tasks: Be the friendly face of our leisure club, ensuring guests feel valued and supported.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services, plus bonuses for great service.
- Other info: Celebrate your achievements with awards and enjoy year-round incentives and support.
- Why this job: Build a rewarding career in a supportive environment focused on guest satisfaction and personal growth.
- Qualifications: Ideally hold lifeguard and first aid qualifications; eagerness to learn is essential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role
As a Leisure Club Attendant, you’ll be the welcoming face of our health and fitness facilities—ensuring every guest and member feels valued, supported, and inspired throughout their visit.
You’ll play a key part in maintaining high standards, completing regular pool checks, and ensuring all areas are clean, safe, and ready for use. You’ll also assist with new member enquiries and help drive club revenue through great service and a proactive, positive approach.
From supporting guest experiences to contributing to operational compliance and health and safety, your focus will be on creating a relaxing and rewarding environment for all who visit.
About You
- A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
- A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
- A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
- Cool Under Pressure – You stay calm and focused, ensuring everything from safety checks to member queries are handled with professionalism.
- Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
- Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
- Qualified – You ideally hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and you’re eager to keep learning.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
- Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time.
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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Leisure Club Attendant employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Attendant
✨Tip Number 1
Familiarise yourself with Cairn Group's values, especially their focus on Respect, Integrity, Sustainability, and Excellence. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to show you're a great fit for their culture.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples of how you've gone above and beyond for guests or team members in previous roles. This will showcase your ability to create a welcoming environment, which is crucial for the Leisure Club Attendant position.
✨Tip Number 3
Stay updated on health and safety regulations relevant to leisure facilities. Being knowledgeable about these standards will not only help you in the role but also impress your interviewers with your proactive approach to safety and compliance.
✨Tip Number 4
Network with current or former employees of Cairn Group through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, and they might even offer tips that could give you an edge in the application process.
We think you need these skills to ace Leisure Club Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and any qualifications related to health and fitness. Emphasise skills that align with the role of a Leisure Club Attendant, such as teamwork, communication, and a proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent service. Mention specific examples of how you've created positive experiences for guests or contributed to a team environment in previous roles.
Highlight Relevant Qualifications: If you hold any relevant qualifications, such as a lifeguard certification or first aid training, make sure to include these prominently in your application. This will demonstrate your preparedness for the responsibilities of the role.
Showcase Your Personality: Cairn Group values a friendly and supportive atmosphere. Use your application to convey your personality and enthusiasm for the role. Share anecdotes that reflect your ability to stay calm under pressure and your dedication to member satisfaction.
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Spirit
Emphasise your passion for creating welcoming environments. Share examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Teamwork Skills
Cairn Group values team players, so be ready to discuss how you contribute to a positive working atmosphere. Highlight experiences where you collaborated effectively with colleagues.
✨Stay Cool Under Pressure
Prepare to discuss situations where you've had to remain calm and professional, especially during busy times or emergencies. This will show your ability to handle the demands of the role.
✨Highlight Your Qualifications
If you have relevant qualifications like lifeguard or first aid certifications, make sure to mention them. Show your eagerness to learn and grow within the role, aligning with Cairn Group's commitment to development.