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- Tasks: Be the friendly face of our leisure club, ensuring guests feel valued and supported.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Build a rewarding career in a supportive environment focused on guest experiences and personal growth.
- Qualifications: Ideally hold lifeguard and first aid qualifications; eagerness to learn is essential.
- Other info: Celebrate your achievements with awards and enjoy year-round incentives!
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you\’re creating unforgettable guest experiences or supporting your team, you\’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role:
As a Leisure Club Attendant, you’ll be the welcoming face of our health and fitness facilities—ensuring every guest and member feels valued, supported, and inspired throughout their visit.
You’ll play a key part in maintaining high standards, completing regular pool checks, and ensuring all areas are clean, safe, and ready for use. You’ll also assist with new member enquiries and help drive club revenue through great service and a proactive, positive approach.
From supporting guest experiences to contributing to operational compliance and health and safety, your focus will be on creating a relaxing and rewarding environment for all who visit.
About You:
- A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
- A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
- A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
- Cool Under Pressure – You stay calm and focused, ensuring everything from safety checks to member queries are handled with professionalism.
- Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
- Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
- Qualified – You ideally hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and you’re eager to keep learning.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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Leisure Club Attendant employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Attendant
✨Tip Number 1
Familiarise yourself with Cairn Group's values of Respect, Integrity, Sustainability, and Excellence. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to hospitality.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your proactive attitude and ability to create memorable experiences.
✨Tip Number 3
Research common health and safety protocols relevant to leisure facilities. Being knowledgeable about these practices will not only impress during discussions but also show your commitment to maintaining a safe environment.
✨Tip Number 4
Network with current or former employees of Cairn Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Leisure Club Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Leisure Club Attendant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to providing excellent customer service. Mention specific experiences where you demonstrated being a team player and your ability to stay cool under pressure.
Highlight Relevant Qualifications: If you hold any relevant qualifications such as a lifeguard certification or first aid certificate, make sure to include these in your CV. This shows your preparedness for the role and your commitment to safety.
Showcase Your Soft Skills: In your application, emphasise your soft skills like communication, organisation, and professionalism. Provide examples of how you've created a welcoming environment or handled challenging situations in previous roles.
How to prepare for a job interview at Cairn Group
✨Show Your Hospitality Skills
Make sure to highlight your experience in creating welcoming environments. Share specific examples of how you've gone above and beyond for guests or members in previous roles.
✨Demonstrate Team Spirit
Cairn Group values teamwork, so be prepared to discuss how you contribute to a positive working atmosphere. Mention any experiences where you collaborated effectively with colleagues.
✨Stay Calm Under Pressure
Since the role involves handling various situations, it's important to convey your ability to remain composed. Share instances where you've successfully managed stressful scenarios while maintaining professionalism.
✨Emphasise Your Qualifications
If you hold any relevant qualifications like lifeguard or first aid certifications, make sure to mention them. This shows your commitment to safety and professionalism in the leisure industry.
