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For Companies At a Glance
- Tasks: Be the friendly voice that shapes guest experiences and manages bookings.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Kickstart your hospitality career in a supportive environment where your contributions matter.
- Qualifications: Experience in hotel or reservations roles with a passion for guest service.
- Other info: Opportunities for growth, recognition, and fun incentives await you!
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the Role:
As a Reservations Coordinator at Cairn Group, you’ll be one of the first friendly contacts our guests have—helping to shape their decision to stay and setting the tone for a seamless experience. You’ll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments. Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy. By building strong relationships with our regular guests and delivering top-tier service, you’ll help ensure we remain their first choice, every time.
About You:
- A Hospitality Hero – You’re friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction.
- A Service Superstar – You’re thorough and attentive, ensuring all booking details are captured with accuracy and care.
- A Team Player – You work closely with internal teams, keeping communication clear and collaborative.
- Cool Under Pressure – You stay focused and efficient, even when things get busy.
- A Polished Professional – You represent the business with confidence and clarity across all communication channels.
- Proactive & Organised – You manage time well, handle tasks independently, and keep systems and data up to date.
- Experienced & Detail-Driven – You’ve worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Reservationist in Harrogate employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your hospitality skills and how you handle guest interactions. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows you care about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Reservationist in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Reservations Coordinator role. Highlight your relevant experience in hotel or reservations roles, and showcase how your skills align with our values at Cairn Group.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, making it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cairn Group!
How to prepare for a job interview at Cairn Group
✨Know the Company Inside Out
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservationist, your ability to deliver top-notch guest service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations with grace and professionalism.
✨Demonstrate Team Spirit
Cairn Group values collaboration, so be ready to discuss how you work well within a team. Share specific instances where you contributed to a team goal or supported colleagues, emphasising your communication skills and ability to keep things running smoothly under pressure.
✨Be Detail-Oriented
Accuracy is key in reservations. During the interview, mention your attention to detail and how you ensure all booking information is correct. You might even want to prepare a few scenarios where your meticulous nature helped avoid potential issues.