At a Glance
- Tasks: Coordinate group and individual reservations, ensuring a smooth guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy bonuses, real-time pay access, discounts, and career development opportunities.
- Other info: Dynamic work environment with support for your personal and professional growth.
- Why this job: Be the first impression for guests and create unforgettable experiences.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the role
As a key member of our reservations team, you’ll play an essential role in starting each guest’s journey with us. Often providing the first impression of our hotel, you’ll be responsible for ensuring a smooth and personalised experience from the very beginning. You’ll handle both individual and group bookings with efficiency and care, ensuring accuracy in all details and strong communication across departments to support a seamless stay. Your role will include managing all elements of the reservations process—quoting, contracting, securing payments, managing inventory and rates, supporting with extranet platforms, training team members, and achieving monthly targets. You’ll build positive relationships with guests, bookers, and agents to help make our hotel their venue of choice.
About you
- Strong communication skills across phone, email and face-to-face
- Excellent interpersonal skills and a genuine passion for delivering memorable service
- Confident in managing guest feedback and resolving any challenges effectively
- Calm under pressure, adaptable in approach, and able to manage both routine and unexpected tasks
- High attention to detail and organisational skills to manage your own workload and support team efficiency
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Group & Tours Reservation Co-ordinator in Harrogate employer: Cairn Group
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are genuinely valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits, including real-time pay access and generous discounts, Cairn Group ensures that every team member can thrive both personally and professionally. Join us to be part of a company that prioritises respect, integrity, and excellence while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Group & Tours Reservation Co-ordinator in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle guest interactions, as these are key for the role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the opportunity and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Group & Tours Reservation Co-ordinator in Harrogate
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Group & Tours Reservation Co-ordinator role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you understand Cairn Group's values and what they stand for. Familiarise yourself with their commitment to service excellence and how you can contribute to creating memorable guest experiences.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed guest feedback or resolved challenges in previous roles to demonstrate your interpersonal skills.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to discuss a time when your organisational skills helped you manage a complex booking or reservation process, ensuring everything ran smoothly.
✨Stay Calm Under Pressure
Cairn Group values adaptability, so be ready to discuss how you've handled unexpected situations in the past. Share specific examples that showcase your ability to remain calm and efficient, even when things get hectic.
