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- Tasks: Create memorable guest experiences and handle transactions in a vibrant hotel environment.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services, plus career development opportunities.
- Why this job: Join a supportive team that values your contributions and offers growth in a dynamic hospitality setting.
- Qualifications: Previous hotel experience preferred; strong communication and customer service skills are essential.
- Other info: Celebrate your achievements with awards and enjoy year-round incentives!
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant (GSA), you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location. In this multi-skilled role, you may also be involved in reservations, sales and revenue, preparing and serving food and drinks, and organising the conference and events facilities.
About You: You'll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS. Additionally:
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Guest Service Assistant employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the Cairn Group's values of Respect, Integrity, Sustainability, and Excellence (RISE). During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for their culture.
✨Tip Number 2
Highlight any previous experience you have in hospitality, especially in roles that involved guest interaction. Be ready to share specific examples of how you've created memorable experiences for guests or resolved challenges effectively.
✨Tip Number 3
If you have experience with Opera PMS, make sure to mention it! If not, consider doing a bit of research or even a short online course to familiarise yourself with the system, as this could give you an edge over other candidates.
✨Tip Number 4
Prepare to showcase your communication and interpersonal skills during the interview. Think of scenarios where you've successfully managed customer relations or worked under pressure, as these are key traits for a Guest Service Assistant.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles involving guest service or reception. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Cairn Group's values. Mention specific experiences where you've provided excellent customer service or resolved challenges effectively.
Showcase Communication Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully interacted with guests or colleagues in previous roles.
Highlight Adaptability: Cairn Group values flexibility and the ability to stay calm under pressure. Include examples in your application that demonstrate your adaptability in fast-paced environments or during challenging situations.
How to prepare for a job interview at Cairn Group
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Flexibility and Adaptability
Cairn Group values flexibility, so be ready to discuss situations where you've successfully adapted to changing circumstances or handled pressure. This will show that you can thrive in a dynamic hospitality environment.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS, mention it during the interview. If not, do some research on it beforehand. Showing that you're proactive about learning new systems can set you apart from other candidates.
✨Emphasise Attention to Detail
In hospitality, small details matter. Be prepared to share examples of how your attention to detail has positively impacted guest experiences or improved processes in your previous roles.
