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For Companies At a Glance
- Tasks: Lead the guest services team to create memorable experiences for hotel guests.
- Company: Join DoubleTree, a renowned hotel brand known for exceptional hospitality.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Be part of a dynamic team that values service excellence and personal growth.
- Qualifications: Leadership experience and strong customer relations skills are essential.
- Other info: Opportunities for recognition and career advancement through various programmes.
The predicted salary is between 36000 - 60000 £ per year.
Overview
From the moment a guest steps into one of our hotels, your warm welcome sets the tone for a genuinely memorable stay. As Guest Relations Manager, you\’ll lead the guest services team during your shift, creating a welcoming, seamless and standout experience. You\’ll be the go-to person for our guests, ensuring everything from check-in to check-out runs smoothly. With oversight of the front-of-house and support across departments, you\’ll also act as Duty Manager, assisting with guest enquiries and resolving any issues swiftly and professionally.
Responsibilities
- Leading and supporting the guest services team on shift
- Delivering exceptional customer service and resolving challenges promptly
- Acting as Duty Manager across various departments
- Handling guest feedback with empathy and professionalism
- Contributing to smooth day-to-day hotel operations
Qualifications
- Proven leadership experience and a passion for team development
- Strong interpersonal and customer relations skills
- Calm, flexible, and solution-focused under pressure
- Excellent communication across various platforms
- Detail-oriented with great time management for yourself and others
- Confident in resolving complaints and enhancing the guest journey
Benefits and Rewards
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
- Get Paid in Real-Time with Wagestream: Track your pay live, access funds when needed, and get expert financial tips—all in real-time
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues
- Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants
- Spa Discounts: Exclusive wellness offers at our spas and leisure clubs
- Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips and days out
- Rise with Us: Apprenticeships to leadership programs to help you grow
- Superstar Awards: Monthly recognition for team members who exemplify our values
- Long-Service Awards: Milestones recognition with extra annual leave
- Recommend a Friend: Bonus when they join
- 24/7 Support: Confidential Employee Assistance Programme available anytime, anywhere
- Pension Scheme: Long-term security for your future
- Year-Round Incentives: Fun incentives and opportunities throughout the year
- Bereavement Leave: Time and support when life events require it
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Guest Relations ManagerDoubleTree employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations ManagerDoubleTree
✨Tip Number 1
Familiarise yourself with the DoubleTree brand and its values. Understanding what makes their guest experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of DoubleTree. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as Guest Relations Manager.
✨Tip Number 3
Prepare to showcase your leadership skills through examples from your past experiences. Highlight situations where you successfully led a team or resolved guest issues, as this is crucial for the role.
✨Tip Number 4
Demonstrate your customer service expertise by discussing specific strategies you've used to enhance guest experiences. This will show your potential employer that you are solution-focused and ready to tackle challenges head-on.
We think you need these skills to ace Guest Relations ManagerDoubleTree
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Relations Manager. Familiarise yourself with the key skills required, such as leadership, customer service, and problem-solving.
Tailor Your CV: Highlight your relevant experience in guest relations or hospitality management. Use specific examples that demonstrate your leadership skills and ability to handle guest feedback effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your approach to creating memorable guest experiences. Mention how your values align with those of DoubleTree and why you want to be part of their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cairn Group
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated your team or resolved conflicts.
✨Demonstrate Exceptional Customer Service
This role is all about creating memorable experiences for guests. Share stories that illustrate your commitment to customer service, especially instances where you went above and beyond to resolve guest issues or enhance their stay.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential scenarios you might face as a Duty Manager and how you would handle them. Practising these responses will help you feel more confident during the interview.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you communicate with different departments and guests. Provide examples of how your communication style has helped in resolving issues or improving guest satisfaction.
