At a Glance
- Tasks: Create unforgettable guest experiences and manage the hotel foyer atmosphere.
- Company: Join Cairn Group, a leading UK hospitality company with 60 years of expertise.
- Benefits: Exciting career growth, supportive environment, and opportunities to learn and develop.
- Other info: Act as Duty Manager and ensure amazing experiences across all hotel departments.
- Why this job: Be part of a friendly team and make a real impact on guest satisfaction.
- Qualifications: Customer service experience and a passion for exceeding guest expectations.
The predicted salary is between 30000 - 40000 £ per year.
Hospitality Starts Here - Build Your Future with The Gantry. Are you ready to grow your career in hospitality? At The Gantry, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the role… This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! You'll have a passion for making guests happy, have innovative ideas on how to deliver "wow moments," and enjoy looking for resolutions to any matters raised. Reporting to the Front of House Manager, the Guest Experience Manager will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between! You’ll be available to assist with guest requests and also highlight key loyalty members & VIPs to ensure a seamless experience is had by all. You’ll also be responsible for ensuring that our guest feedback is responded to in a timely manner - in person, by phone and by responding to our online reviews. Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.
About you… Motivated to go beyond the guest expectations and have a can-do approach to working life – essential for this position. Previous experience within front office, concierge or similar role is desirable. Previous experience within a branded or a 4-star property is desirable.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
Guest Experience Manager employer: Cairn Group
At The Gantry, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to excel in their role. As a Guest Experience Manager, you'll not only have the chance to create memorable moments for our guests but also benefit from extensive training and career development opportunities within a supportive environment. Join us in shaping exceptional experiences while enjoying the unique advantages of working in a dynamic hospitality setting that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Gantry or similar places. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for guest experiences shine through. Share stories of how you've wowed guests in the past – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see an opportunity at The Gantry, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the interview by researching The Gantry’s values and recent guest feedback. Think about how you can contribute to creating those 'wow moments' and be ready to discuss your ideas!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you’re not just looking for a job, but a chance to make a real impact.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Experience Manager role. Highlight relevant experience in front office or concierge roles, and don’t forget to mention any innovative ideas you have for creating 'wow moments' for our guests!
Be Personable and Professional:While we love a friendly tone, remember to keep it professional too! Use clear language and structure your application well. This shows us that you can communicate effectively, which is key in hospitality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Cairn Group and what we stand for!
How to prepare for a job interview at Cairn Group
✨Know Your Guest Experience
Before the interview, dive deep into what makes a great guest experience. Research The Gantry's values and think about how you can contribute to creating those 'wow moments' they’re after. Be ready to share specific examples from your past roles where you’ve gone above and beyond for guests.
✨Showcase Your Problem-Solving Skills
As a Guest Experience Manager, you'll need to handle various situations with ease. Prepare to discuss times when you've resolved guest complaints or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Emphasise Team Collaboration
This role involves working closely with different departments. Be prepared to talk about how you’ve successfully collaborated with others in previous jobs. Share examples of how you’ve fostered a positive team environment and contributed to a buzzing atmosphere that enhances guest satisfaction.
✨Engage with Feedback
The Gantry values timely responses to guest feedback. Think about how you’ve handled feedback in the past, both positive and negative. Discuss your strategies for using feedback to improve services and ensure guests feel heard and valued, which is crucial for this role.
