Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the guest experience and manage a dynamic front office team.
- Company: The Gantry, part of Hilton’s Curio Collection, known for its design-led approach.
- Benefits: Competitive salary, bonuses, discounts on F&B, spa, retail, and cinema.
- Other info: Join a company that values individuality and offers real career development.
- Why this job: Shape the guest experience in a fast-paced, evolving hotel environment.
- Qualifications: Experience in a busy hotel, strong leadership, and commercial awareness.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Front Office Manager to lead the guest experience at The Gantry. This is not a standard front office role. It’s about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.
The Role
- You’ll take ownership of the guest experience from first impression through to departure — ensuring the operation runs smoothly, efficiently and with purpose.
- You’ll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.
- Leading reception and guest services day-to-day.
- Driving a confident and consistent arrival experience.
- Managing rotas, staffing levels and payroll control.
- Owning guest feedback and service recovery.
- Building and developing a confident, forward-thinking team.
- Working closely with Rooms, F&B and Commercial teams.
- Supporting the wider direction of the hotel as it continues to evolve.
About You
- You’re already operating in a busy hotel environment and understand what good looks like.
- Comfortable leading from the front in a high-volume hotel.
- Commercially aware — you understand the impact of service on revenue.
- Calm under pressure and decisive when it matters.
- Strong with people — able to build, develop and challenge a team.
- Focused on standards, detail and consistency.
Why The Gantry
The Gantry is a design-led hotel in Stratford, part of Hilton’s Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market. This is a hotel in transition — reshaping its spaces, building new revenue streams, and raising standards across the operation. For the right person, this is an opportunity to step into a role with real impact — shaping the guest experience at the front line of a business that is moving forward.
The Offer
- Competitive salary.
- Bonus and incentives.
- Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts.
- Development opportunities within Cairn Group.
Why Cairn Group
Cairn Group is one of the UK’s leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses. Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.
Front Office Manager employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at The Gantry or similar hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you're nearby, pop into The Gantry and introduce yourself. A face-to-face meeting can leave a lasting impression and shows your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s recent changes and developments. Knowing about their evolving services will help you demonstrate how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for hospitality — it’ll help us get a feel for how you’d fit into our team.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role at The Gantry. Highlight your experience in leading teams and managing guest experiences, and don’t forget to mention any relevant achievements that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your key experiences and skills — it makes it easier for us to see why you’re the right fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Cairn Group
✨Know the Hotel Inside Out
Before your interview, make sure you research The Gantry and its unique offerings. Understand its design ethos, guest experience philosophy, and how it fits into the Curio Collection by Hilton. This knowledge will help you demonstrate your genuine interest and show that you're ready to lead the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy hotel environment. Highlight your ability to manage staff, drive standards, and handle guest feedback effectively. Be ready to discuss specific situations where you made a positive impact on team performance and guest satisfaction.
✨Demonstrate Commercial Awareness
Understand the link between service quality and revenue generation. Be prepared to discuss how you can enhance the guest experience while also contributing to the hotel's financial success. Think about ways to improve operational efficiency and increase guest loyalty.
✨Stay Calm Under Pressure
In a fast-paced environment like The Gantry, being calm and decisive is crucial. Prepare to share instances where you've successfully managed stressful situations. Show that you can maintain high standards and consistency, even when things get hectic.