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- Tasks: Supervise Front of House, ensuring memorable guest experiences and high-quality service.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, wellness, and exclusive perks.
- Why this job: Join a supportive team focused on growth, excellence, and creating unforgettable guest experiences.
- Qualifications: Previous hotel experience, strong leadership, and excellent customer service skills required.
- Other info: Celebrate your achievements with awards and enjoy a commitment to your wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location, ensuring they have an enjoyable and successful stay. You'll support the department manager in coordinating the effective delivery of high-quality customer services and ensure that all brand standards are met. You’ll take every opportunity to promote service excellence and help drive profit through a focus on operational quality.
About You: Previous relevant hotel experience with a flexible, hands-on approach. Excellent leadership skills with the ability to develop and support your team. Strong interpersonal and customer relation skills to deliver a seamless and memorable guest experience. Clear and confident communication across a variety of formats. Adaptable and calm under pressure, with the ability to tackle both routine and unexpected challenges. A high level of accuracy and attention to detail – skilled in managing your own time and that of others effectively.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Front of House Supervisor employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with Cairn Group's values of Respect, Integrity, Sustainability, and Excellence (RISE). During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your previous roles where you successfully managed a team or improved customer service. This will help you stand out as a candidate who can effectively supervise the Front of House.
✨Tip Number 3
Prepare to discuss how you handle pressure and unexpected challenges. Think of scenarios where you maintained a calm demeanour and ensured guest satisfaction, as this is crucial for the Front of House Supervisor role.
✨Tip Number 4
Network within the hospitality industry, especially with those who have experience at Cairn Group or similar establishments. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your leadership skills and ability to create memorable guest experiences, as these are key for the Front of House Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Cairn Group's values. Mention specific examples from your past experiences that demonstrate your customer service excellence and ability to work under pressure.
Highlight Key Skills: In your application, focus on skills such as communication, adaptability, and attention to detail. Provide examples of how you've successfully managed teams or improved guest experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Cairn Group
✨Showcase Your Hospitality Experience
Make sure to highlight your previous hotel or hospitality experience during the interview. Share specific examples of how you've created memorable guest experiences and how you’ve handled various situations in a front-of-house role.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll need strong leadership skills. Be prepared to discuss how you've developed and supported your team in the past, and provide examples of how you’ve motivated others to achieve service excellence.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, whether it’s answering questions or discussing your approach to guest relations. This will show that you can handle communication across various formats.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and unpredictable. Prepare to discuss how you manage stress and tackle unexpected challenges. Sharing a story where you successfully navigated a busy period or resolved a guest issue will demonstrate your adaptability.