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- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy bonuses, discounts, and real-time pay access with Wagestream.
- Other info: Opportunities for career growth and recognition through awards.
- Why this job: Be the welcoming face that sets the tone for memorable stays.
- Qualifications: Strong leadership and customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. You’ll be the warm and welcoming face that sets the tone for each stay, while leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions. You’ll manage staffing levels, rota planning and task delegation, and set performance and development goals to help your team shine. You’ll also take a hands-on role in improving service, reviewing guest satisfaction, and managing key HR activities where needed.
About You: Excellent leadership skills with experience of developing and leading a team. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise. Strong communication skills through a variety of means. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. High attention to detail and accuracy – great at managing one’s own time and the time of the team.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Front of House Manager employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Cairn Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you’ve created memorable experiences for guests.
✨Tip Number 3
Be prepared with questions! Show your interest in Cairn Group by asking about their values and how they support team development. It shows you’re serious about being part of their journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Front of House Manager role. Highlight your leadership skills and any relevant experience that shows how you can create memorable guest experiences. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cairn Group
✨Know the Company Inside Out
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you can inspire and develop your future team at Cairn Group.
✨Prepare for Customer Scenarios
Expect questions about handling difficult guest situations. Think of specific instances where you've turned a negative experience into a positive one. This will highlight your interpersonal skills and ability to maintain a calm demeanour under pressure, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, training opportunities, or how Cairn Group measures success in guest satisfaction. This shows that you're not just interested in the job, but also in contributing to the company's growth.