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For Companies At a Glance
- Tasks: Manage and coordinate exciting meetings and events, ensuring top-notch customer service.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Real-time pay access, discounts on stays, food, and wellness, plus career growth opportunities.
- Other info: Enjoy a supportive environment with awards for hard work and a focus on wellbeing.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Sales and events management experience, excellent communication skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About the Role
At Cairn Group, we are proud to deliver best-in‑class hospitality, with events and conferences that run seamlessly from start to finish. As Meetings & Events Manager, you’ll be managing the meetings & events function to ensure budgets are delivered. You’ll be responsible for all event enquiries from start to finish, ensuring excellent customer service and quality delivery with a focus on converting all incoming enquiries to contracted business, handling payments and liaising with the client to plan and finalise the details of their event to be issued as function sheets to the operational team. Providing leadership, motivation, and strategic direction to the commercial team.
Key Responsibilities
- Co‑ordinate all Meeting & Events elements of the hotel Sales Department
- Third party channel management, ensuring SLAs are met, revenue delivered, activations of promotions and marketing opportunities to drive awareness and performance
- Manage and build relationships with Meeting & Events accounts (corporate, leisure and agency)
- Remain up to date of brand promotions, activations and opportunities to drive awareness to the property
- Ensure all enquiries are dealt with promptly, in line with company standards
- Drive and manage the conversion of customer enquiries into confirmed sales
- Organise and manage all aspects of the events prior to arrival
- Maintain and update the sites database - ensure accurate and up to date customer records are maintained in line with GDPR regulations
- Ensure clients receive a detailed event order in advance of their event (Function Sheet) and communicate with all stakeholders
- Work closely with the General Manager, Director of Sales & the Cairn National Sales Team, proactively driving new Meeting & Events business into the hotel, analysing past clients and targeting for future business
- Complete weekly Meeting & Events forecast
- Conduct site visits with clients
- Anticipate guest satisfaction and take appropriate action to avoid guest complaints
Qualifications & Key Skills
- A drive for sales generation, networking, building reputations and identifying new opportunities within social and corporate markets
- Knowledge of sales & events management in a hotel environment
- Experience in taking proactive action in developing sales campaigns that have an immediate impact on revenue
- Ability and confidence to influence senior management
- Excellent communication and influencing skills
- Understanding of yield management
- High attention to detail and accuracy – great at managing one’s own time alongside other team members
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non‑routine tasks
Measures of Success
- Guest satisfaction and review scores consistently meet or exceed targets
- Revenue growth and cost management objectives are achieved in line with budget forecasts
- Employee engagement and retention rates within F&B show sustained improvement
- Compliance audits (health & safety, food hygiene, licensing) achieve strong ratings
- Service quality across all outlets meets brand and operational standards
- Team performance, morale, and communication remain strong and aligned to company goals
- Cross‑departmental collaboration contributes to seamless guest experiences
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
- Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
- Pension Scheme: Plan for your future with your pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
Sales Manager - Meetings and Events in England employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Meetings and Events in England
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, or local meet-ups to connect with potential employers and other professionals. Remember, it’s all about who you know, so don’t be shy!
✨Tip Number 2
Be proactive! If you see a company you love, reach out directly even if they’re not advertising a position. A friendly email or call can go a long way in making a great first impression.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their values and goals. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Sales Manager - Meetings and Events in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Manager role. Highlight your experience in managing events and sales, and show how you align with our values at Cairn Group.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive revenue and enhance guest satisfaction. Numbers speak volumes!
Be Personable: We love a bit of personality! Let your unique voice shine through in your application. Show us why you’re passionate about hospitality and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board with Cairn Group!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Cairn Group’s values and recent projects. Familiarise yourself with their approach to hospitality and how they manage meetings and events. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully converted enquiries into sales in previous roles. Highlight your ability to build relationships and drive revenue, as these are key aspects of the Sales Manager position. Use metrics to demonstrate your success!
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle various situations, such as managing a last-minute change or dealing with a difficult client. Think through your past experiences and be ready to discuss how you’ve navigated challenges while maintaining excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.