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- Tasks: Manage reservations and events across multiple properties, ensuring a seamless guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy bonuses, real-time pay access, discounts, and career growth opportunities.
- Other info: Recognition programs and a commitment to sustainability and excellence.
- Why this job: Be part of a supportive team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality reservations or events, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
As Cluster Reservations, Meetings & Events Co-ordinator, you’ll play a key role in managing and converting reservations and event enquiries across multiple properties. You will work across our cluster hotels to respond to and convert enquiries to confirmed bookings, ensuring accuracy of information, maximum revenue generation, and a seamless guest experience. You will be a confident communicator and highly organised individual, working closely with on-property and central sales teams, revenue and operations teams to ensure that every detail is in place. You will also support with tracking and reporting booking activity and conversion performance across the cluster.
You are highly organised and confident working in a multi-property or cluster environment. Strong communication skills, both written and verbal. Experience in a reservations, sales, or events role within hospitality is essential. Skilled at managing multiple tasks and systems with accuracy and attention to detail. Commercially minded and passionate about delivering a great guest journey. Comfortable using PMS and CRM systems (experience with Opera, Delphi, or similar is a plus). A team player who collaborates effectively with others while also able to work independently.
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charges and gratuities add a boost to your paycheck.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips and fun days out.
- Rise with Us: Apprenticeships to leadership programs to help you grow your career.
- Superstar Awards: Monthly recognition for team members who exemplify our values and hospitality.
- Long-Service Awards: Milestones from one year of service, plus extra annual leave as a thank-you for commitment.
- Recommend a Friend: Earn a bonus when they join.
- 24/7 Support: Confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan.
- Year-Round Incentives: Incentives, challenges, and perks throughout the year.
- Bereavement Leave: Time and support to be with loved ones when life is tough.
Cluster Reservations, Meetings & Events Co-ordinator employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations, Meetings & Events Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Cairn Group. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, be ready to talk about your experience in reservations and events. Highlight your organisational skills and passion for guest experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Cairn Group through our website and express your interest in the Cluster Reservations, Meetings & Events Co-ordinator role. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by researching Cairn Group’s values and recent projects. Show that you’re not just looking for any job, but that you genuinely want to be part of a team that values respect, integrity, sustainability, and excellence.
We think you need these skills to ace Cluster Reservations, Meetings & Events Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cluster Reservations, Meetings & Events Co-ordinator role. Highlight your relevant experience in hospitality and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application, and maybe even share an example of a time you successfully managed guest enquiries or bookings.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. When writing your application, make sure it’s well-structured and free of errors. This will demonstrate your ability to manage multiple tasks accurately, just like you would in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Cairn Group!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you understand Cairn Group's values and what they stand for. Familiarise yourself with their approach to hospitality and how they create memorable guest experiences. This will show that you're genuinely interested in the company and its mission.
✨Show Off Your Organisational Skills
As a Cluster Reservations, Meetings & Events Co-ordinator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or events in the past. Use specific situations to demonstrate your ability to juggle responsibilities while maintaining attention to detail.
✨Communicate Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to get comfortable with speaking about your experience and skills.
✨Be Ready to Discuss Technology
Since the role involves using PMS and CRM systems, brush up on your knowledge of tools like Opera or Delphi. Be prepared to discuss your experience with these systems and how you've used technology to enhance guest experiences or streamline processes in previous roles.