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- Tasks: Lead the reception team to create memorable guest experiences every day.
- Company: Cairn Group is a top UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay, discounts on stays, food, and wellness services, plus bonuses for hard work.
- Why this job: Join a supportive team that values growth, excellence, and making guests feel special.
- Qualifications: Previous leadership experience in hospitality and a passion for guest service are essential.
- Other info: Celebrate your milestones with awards and enjoy year-round incentives!
The predicted salary is between 28800 - 43200 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
About the Role
As Assistant Front of House Manager, you’ll be the welcoming face of the hotel, setting the tone for a memorable and positive guest experience from the moment they arrive.
Working closely with the Front Office Manager, you’ll take responsibility for the day-to-day operations of the reception team, always ensuring the smooth and professional delivery of service.
From team coaching and performance management to setting departmental goals and delivering excellent guest interactions, you’ll lead by example and be a source of motivation and support for your team.
About You
- Experienced Leader – You’ve successfully led a team in a hospitality or front-of-house environment.
- Guest-Focused – You go above and beyond to ensure each guest feels welcome and valued.
- People Developer – You’re confident mentoring your team, setting performance goals, and giving regular feedback.
- Strong Communicator – You share goals and updates clearly, and handle guest and team issues calmly and professionally.
- Detail-Oriented – You keep on top of tasks, timings, and team rotas with precision and accuracy.
- Adaptable and Calm – Whether it’s a last-minute room change or a full lobby, you remain composed and proactive under pressure.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
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Assistant Front of House Manager employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarise yourself with Cairn Group's values of Respect, Integrity, Sustainability, and Excellence (RISE). During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a hospitality setting. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Research common guest service scenarios and think about how you would handle them. Being able to articulate your approach to guest interactions will demonstrate your guest-focused mindset and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Cairn Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and front-of-house roles. Emphasise your leadership skills, guest-focused approach, and any relevant achievements that align with the responsibilities of an Assistant Front of House Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Cairn Group's values. Mention specific examples of how you've led teams, improved guest experiences, or handled challenging situations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, adaptability, and attention to detail. Use specific examples to demonstrate how these skills have contributed to your success in past positions.
Showcase Your People Development Experience: Since the role involves mentoring and performance management, include details about your experience in developing team members. Discuss any training initiatives you’ve led or how you’ve provided feedback to help others grow.
How to prepare for a job interview at Cairn Group
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, it's crucial to demonstrate your leadership experience. Be prepared to share specific examples of how you've successfully led a team in a hospitality environment, focusing on your ability to motivate and support your colleagues.
✨Emphasise Guest-Focused Attitude
Cairn Group values a guest-focused approach, so highlight your commitment to ensuring every guest feels welcome and valued. Share anecdotes that illustrate how you've gone above and beyond to enhance the guest experience.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you handle guest and team issues. This will show your potential employer that you can maintain professionalism under pressure.
✨Demonstrate Attention to Detail
Being detail-oriented is essential for managing tasks and team rotas effectively. Prepare to discuss how you keep track of various responsibilities and ensure everything runs smoothly, as this will reflect your capability to manage day-to-day operations.
