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- Tasks: Manage reservations and events across multiple hotels, ensuring a seamless guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career growth opportunities.
- Other info: Recognition programs and a commitment to sustainability and excellence.
- Why this job: Be part of a supportive team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality reservations or events, strong communication, and organisational skills.
The predicted salary is between 24000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
As Cluster Reservations, Meetings & Events Co-ordinator, you’ll play a key role in managing and converting reservations and event enquiries across multiple properties. You will work across our cluster hotels to respond to and convert enquiries to confirmed bookings, ensuring accuracy of information, maximum revenue generation, and a seamless guest experience.
You will be a confident communicator and highly organised individual, working closely with on-property and central sales teams, revenue and operations teams to ensure that every detail is in place. You will also support with tracking and reporting booking activity and conversion performance across the cluster.
About You
- You are highly organised and confident working in a multi-property or cluster environment.
- Strong communication skills, both written and verbal.
- Experience in a reservations, sales, or events role within hospitality is essential.
- Skilled at managing multiple tasks and systems with accuracy and attention to detail.
- Commercially minded and passionate about delivering a great guest journey.
- Comfortable using PMS and CRM systems (experience with Opera, Delphi, or similar is a plus).
- A team player who collaborates effectively with others while also able to work independently.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charges and gratuities add a boost to your paycheck.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips and fun days out.
- Rise with Us: Apprenticeships to leadership programs to help you grow your career.
- Superstar Awards: Monthly recognition for team members who exemplify our values and hospitality.
- Long-Service Awards: Milestones from one year of service, plus extra annual leave as a thank-you for commitment.
- Recommend a Friend: Earn a bonus when they join.
- 24/7 Support: Confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan.
- Year-Round Incentives: Incentives, challenges, and perks throughout the year.
- Bereavement Leave: Time and support to be with loved ones when life is tough.
Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen employer: Cairn Group
Contact Detail:
Cairn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen
✨Tip Number 1
Get to know the company! Research Cairn Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to reservations and event coordination. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cairn Group family.
We think you need these skills to ace Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cluster Reservations, Meetings & Events Co-ordinator role. Highlight your relevant experience in hospitality and showcase how your skills align with Cairn Group's values and the job requirements.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any specific experiences where you’ve successfully communicated with teams or clients, as this will help us see your potential.
Be Detail-Oriented: Attention to detail is crucial in hospitality. Double-check your application for any typos or errors before submitting it. This not only shows your commitment but also reflects the accuracy needed in managing reservations and events.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Cairn Group
✨Know Your Stuff
Before the interview, make sure you research Cairn Group and understand their values and mission. Familiarise yourself with their properties and the role of a Cluster Reservations, Meetings & Events Co-ordinator. This will help you demonstrate your genuine interest and show that you're aligned with their goals.
✨Show Off Your Communication Skills
As a key part of this role involves communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully managed reservations or events. Highlight how you ensured a seamless guest experience and worked collaboratively with teams.
✨Be Organised and Detail-Oriented
Bring along a notepad or digital device to jot down important points during the interview. This shows you're organised and value details. You might also want to prepare a list of questions about the role and the team dynamics, as this demonstrates your proactive approach.
✨Demonstrate Your Passion for Hospitality
Share your enthusiasm for the hospitality industry and your commitment to delivering excellent guest experiences. Talk about what excites you about working in a multi-property environment and how you can contribute to Cairn Group's success through your skills and passion.