CAI is seeking a Service Desk Analyst to join the team for the 2nd shift in a remote, full-time capacity. You will provide Level 1 IT support to associates and vendors, handling requests via phone, email, or chat and ensuring timely resolution.
This role emphasizes customer service, documentation, and escalation where needed, while contributing to CAI's service metrics and ongoing knowledge growth.
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Remote 2nd-Shift Service Desk Analyst in Dover employer: CAI
At CAI, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote work culture empowers you to thrive in a flexible environment while driving impactful transformation initiatives for our clients. With ample opportunities for professional growth and a commitment to fostering a diverse and inclusive workplace, CAI is the ideal place for those seeking meaningful and rewarding employment in the consulting field.
