At a Glance
- Tasks: Lead a team to provide top-notch support for our SaaS ERP platform.
- Company: Cai World-wide, a leader in global transformation and innovation.
- Benefits: Competitive salary, career growth, and the chance to make a global impact.
- Other info: Collaborate with senior leadership and gain exposure across all business functions.
- Why this job: Drive critical transformation initiatives and enhance operational efficiency.
- Qualifications: Experience in customer support and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Cai World-wide is looking for a Customer Support Manager to oversee a team of Customer Support Representatives.
In this role, you will ensure high-quality support for users of our Saa S ERP platform, focusing on coaching and performance management.
You will lead the global/offshore team, monitor key support metrics, and collaborate with senior leadership to improve the operational efficiency of the support services.
The opportunity comes with exposure across every function of the business and the chance to drive critical transformation initiatives.
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We think you need these skills to ace ERP Support Team Lead – Global Impact & Transformation
Team Leadership
Coaching Skills
Performance Management
Customer Support
SaaS ERP Knowledge
Operational Efficiency
Collaboration Skills
