At a Glance
- Tasks: Lead implementation projects and provide consultancy to enhance customer performance.
- Company: Join CAI Software, a leader in AI-driven manufacturing solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible remote role with travel opportunities across Europe and beyond.
- Why this job: Be part of a team shaping the future of manufacturing software.
- Qualifications: Fluency in English and French, strong technical skills, and a positive attitude.
The predicted salary is between 56700 - 69300 £ per year.
Accelerate Performance.
About CAI Software
CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner. With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.
CAI Business Units and the Markets We Serve
CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.
Graphic Communications
This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments.
About the Role
CAI is seeking a Professional Services Consultant to join our EMEA team. This is a remote position, and the successful candidate may be based anywhere in the UK, France, Belgium, the Netherlands or Germany. We're looking for a motivated, ambitious professional who is comfortable with occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East to provide implementation support and consultancy.
What You'll Do
- Lead individual implementation, upgrade and installation projects to a successful conclusion, in accordance with CAI's methodology
- Provide post-go-live support and ongoing consultancy to our customer base
- Partner with colleagues across all business areas to ensure an excellent customer experience
- Mentor and provide application training to colleagues and new hires
- Maintain a high standard of personal administration
- Participate in team-based activities
- Provide regular status and activity reports according to company practice
- Learn CAI's products in order to deliver training and consultancy effectively
What We're Looking For
- Fluency in both Verbal and Written Communication in English and French
- Troubleshoot server and system issues
- Strong knowledge of Windows server environments, including services, configuration and connectivity
- Support installations, upgrades and integrations
- Experience with Crystal Reports
- SQL Server knowledge, including writing SELECT and UPDATE scripts
- Ability to configure and troubleshoot Windows IIS
- Experience in the print industry is a plus, but not essential
Personal Attributes
- Positive attitude and a consistently professional demeanour
- Able to clearly define objectives and lead internal and external teams to achieve them
- Strong organisational skills, goal-oriented, and able to multitask in a fast-paced environment
- Strong interpersonal and time-management skills
- Able to work independently and cohesively within a remote team
- Flexible approach to scheduling, managing multiple competing priorities
- Self-directed and self-motivated
- Genuine interest in working directly with clients, with the ability to build and maintain relationships
- Strong problem-solving skills, with ownership of issues through to resolution
- Good commercial awareness, able to identify and act on billing opportunities
- Excellent verbal and written communication skills
Why Join CAI
At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work. Our four pillars define how we deliver for customers — and how we work:
- Built to Fit - Fits how your business runs so performance comes standard
- Built to Expedite - Speeds time to performance without heavy lifts or delays.
- Built to Deliver - AI turns action and insights into measurable performance.
- Built to Scale - Sustains and scales performance without disruption.
Sr. Professional Services Consultant in Burnley employer: CAI World-Wide
CAI Software is an exceptional employer, offering a dynamic remote work environment that fosters collaboration and innovation within the Graphic Communications sector. With a strong commitment to employee growth, CAI provides extensive training opportunities and encourages team members to take ownership of their projects, ensuring a fulfilling career path. The company's inclusive culture, combined with its global presence and focus on impactful technology solutions, makes it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Professional Services Consultant in Burnley
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at CAI World-Wide or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to CAI World-Wide.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like CAI World-Wide.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like CAI World-Wide that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Sr. Professional Services Consultant in Burnley
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at CAI World-Wide.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at CAI World-Wide and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at CAI World-Wide
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If CAI World-Wide uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
