At a Glance
- Tasks: Lead a global team to deliver top-notch support for our SaaS ERP platform.
- Company: Join CAI Software, a leader in innovative SaaS solutions.
- Benefits: Competitive salary, career growth, and the chance to work with senior leadership.
- Other info: Exciting opportunity in a highly visible role with operational impact.
- Why this job: Make a real difference by enhancing customer experiences and leading a dynamic team.
- Qualifications: 7+ years in SaaS support and 3+ years in management required.
The predicted salary is between 60000 - 90000 £ per year.
CAI Software is seeking a Customer Support Team Lead to supervise a global team of Customer Support Representatives.
You will drive high-quality support for users of their Saa S ERP platform, focusing on coaching and performance management.
Applicants should have over 7 years in Saa S support and at least 3 years of management experience, along with strong communication skills in English.
The role involves both operational metrics management and providing direct support to customers.
Join CAI for an opportunity to work closely with senior leadership in a highly visible role.
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We think you need these skills to ace Global SaaS ERP Support Team Lead
Customer Support Management
SaaS Support
Coaching Skills
Performance Management
Operational Metrics Management
Strong Communication Skills
Team Leadership
